Esoteric K-03 X - mechanical problems w tray

Dual Disk is the primary reason that you should have no pity for the music industry. This is the kind of product you design if you're secretly working for a competing company, and want to put them out of business. Back when SACD and DVDA were new formats struggling for market share to replace the already obsolete CD format, and when DVD was on the decline due to new formats like Blu Ray, the industry came up with Dual Disc. They took a red book CD and put it on one side of a disk and a standard DVD on the other side. 2 obsolete formats. Then, top off their stupidity, they made a Dual Discs thicker than a CD/DVD, so they got jammed in everyones players.

So true.....Dual Discs often have computer-friendly content on one side (DVD side); why they chose to do this and make the discs thicker than standard CD and SACD is beyond me.

....almost a month in ...no call from Esoteric and still NO player. The dealer is doing the best that he can ....but Esoteric customer service is just plain awful. Just letting everybody here on Audiogon know that before buying....not happy at all !

Many companies require that you take service issues up with the dealer. That's part of what dealers get paid for. Is the dealer doing the right thing?

Gary, try giving a call to Dave at Teac... He is the same chief tech who serviced Esoteric products when they were marketed by Teac... Very Knowledgeable gent: 323-727-7617.

He is likely to have some insight... Ask him if perhaps he can assist in one way or another.

G.