""800D are hand made, no two speaker will have the same finish and you may find these minor imperfections on another pair as well". He went on to say, that I am being 'picky' and no one really inspect these speakers with a flash light."
That's the dumbest excuse for shipping damage I've ever heard. Since when are hand made products inferior to a production line? That's the whole purpose of building a speaker by hand.
Your dealer should be ashamed of him self. When they delivered your $24k speakers, its customary to go over them with a fine tooth comb to insure the speakers don't have any damage. The speaker was either damaged in shipping, or damaged when they were unboxed. Either way, it should be fixed.
"The dealer sent over the field inspector to address the issue. The inspector notice the imperfections and gave the following explanation - "
That's a load of crap as well. Field inspector? Tell your dealer to send the field inspector to look at some farms, and send you a speaker inspector instead.
If your dealer still gives you a hard time, tell them if they don't take care of this, you are going to call B&W and say that your dealer sold them to you via mail order.
That's the dumbest excuse for shipping damage I've ever heard. Since when are hand made products inferior to a production line? That's the whole purpose of building a speaker by hand.
Your dealer should be ashamed of him self. When they delivered your $24k speakers, its customary to go over them with a fine tooth comb to insure the speakers don't have any damage. The speaker was either damaged in shipping, or damaged when they were unboxed. Either way, it should be fixed.
"The dealer sent over the field inspector to address the issue. The inspector notice the imperfections and gave the following explanation - "
That's a load of crap as well. Field inspector? Tell your dealer to send the field inspector to look at some farms, and send you a speaker inspector instead.
If your dealer still gives you a hard time, tell them if they don't take care of this, you are going to call B&W and say that your dealer sold them to you via mail order.