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Sony XA 5400 ES display has gone blank x2

The lovely sounding CD player lost its display one month before going out of warranty 1.5 years ago. I sent it to the Sony service center (a 3rd party I'm told) in El, Paso Tx or some such place. Well it was fixed and warranted for another 30 or 90 days. I've had it back for a little over a year and now the display is once again dead. My dealer said to be thankful, that the unit had been faithful for 6 years and I should move on. Problem is, that's not the answer I wanted to hear. Is there such as thing as an upscale Sony repair service where some human can actually break down the repair and communicate with me to let me know if it is even economically feasible to bother?
The dealer suggested that I gambled by not having proper surge protection and obviously the display circuit was very susceptible to surges - thus getting fried not once but twice. He wants me to consider several different Richard Gray surge suppressors.
Did anyone else experience this type of failure from their Sony ES unit? Is anyone familiar with a better repair service. Is it true that my lack of surge suppression led up to this mayhem? Thanks for the input in advance.
masi61
zd542
5,339 posts
 
You have gotten more time out of it than the warranty allows for, so I can't see where Sony is at fault. A 5 year warranty is pretty generous, especially on a mass market product.

In the future, if you were to buy a CD player from an American company with a good reputation, they'll usually fix products over warranty, as long as they don't see any obvious user error or abuse. Classe (Canada), fixed my HT preamp, that was over 3 years out of warranty for free.
mikewerner
119 posts
 
No problems yet.
Why not just replace it with a new one, same model.
I see them available from time to time.
henrycai's avatar
henrycai
120 posts
 
I would think that a SURGE would have done a lot more damage,
get in touch with Sony for repair.
masi61 OP
97 posts
 
If I replaced it with a new model, I think I would just migrate 100% over to Bryston products thanks to their superior customer service.

I will go a ahead most likely and send it in for an estimate, but to be honest I'm thinking of just advertising it "as is" on eBay and moving onto something else.

But what about the Rechard Gray products? If I did get the CD player fixed would this provide any protection in the future?
jafant's avatar
jafant
19,818 posts
 
Masi61-

the Sony repair center in Laredo TX should be consulted.
A guy named Adrian used to be the lead (master) Sony tech there.

As for the Richard Gray products, I have been using the 400 Pro model for more than 10 years now. I can very highly suggest buying one for your digital gear (tv, cable/sat box, dvd player, cd player).

Keep me posted & Happy Listening!
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