I had initially ordered my first pair of the Elrog tubes through Trueaudio file.com. They were very professional and responsive, they had a backlog of orders and could not get the tubes right away, they kept me informed of the situation. After a three or four week period of waiting they contacted me and stated they weren't sure when these tubes would be available via the next shipment. They graciously refunded my payment for the tubes, I have nothing but good things to say about them and I wish them well. I did subsequently order my tubes through tubes usa.com and George Lentz was wonderful, fast and very responsive. When my original pair of these tubes failed, George was very attentive and supportive and was very
helpful in getting me the replacement tubes. Based on my encounters with
both of these companies I can recommend both for their service and professionalism. The Elrog in terms of sound quality is brilliant. As I and others have stated on this thread before, longevity and reliability will be determined over the following months and hopefully years.
Charles,
helpful in getting me the replacement tubes. Based on my encounters with
both of these companies I can recommend both for their service and professionalism. The Elrog in terms of sound quality is brilliant. As I and others have stated on this thread before, longevity and reliability will be determined over the following months and hopefully years.
Charles,