Discount Stores, i.e. newaudiovideo.com

I used this dealer as well to order some Monitor Audio Silver 10 speakers. I called them a few times to order the speakers in a different finish than they listed on their website ( I wanted Walnut, they only offered black oak on the web).

The guy was a little surly but he did offer very good overall customer service and got me exactly what I was looking for. Was direct, to the point, and had no time for "niceties."

The product took a few weeks to actually ship, but was brand new. All original packaging and perfect condition when it arrived.

Couldn't be happier with the speakers.

New Audio Video is listed on the "DO NOT BUY FROM THESE DEALERS" list on Monitor Audio website: http://www.monitoraudiousa.com/dealers/search

I would not go with a speaker company telling you not to buy from another discount speaker company. They are probably just trying to protect the people who did pay royalty/authorization fees. i would however trust users, who bought.  The only negative comment I found regarding NAV was a complete mistake, and buyer gave rebuttal/apology. I am skeptical as well, b/c the speakers are $100 less than anyone else. The site is very detailed, a red flag to me usually comes with a lax web site. They do charge enormous amounts for shipping, but still comes out $100 less. We shall see.

The problem is when it comes time to honor a warranty repair, the manufacturer may not honor the warranty. I was in contact with another retailer on this site who also offers discounts on equipment that is not usually discounted. I asked him about the warranty and was told that if there ever was a problem, I should send the product back to him for repairs and not send it to the manufacturer. With that information, I decided not to take the chance.

I'm rather surprised that no-one has bothered to ask them if they're an authorized dealer for whatever specific brand of equipment they're looking for. I've sent them an email asking if they're an authorized dealer for RBH but haven't heard back yet - probably because it's the weekend.