Discount Stores, i.e. newaudiovideo.com

I just wanted to add my story to this feed. I, just today, received my KEF LS50 from Newaudiovideo.com.

First off, yes, it took a week and two days (with the weekend) to get my speakers from Los Angeles to San Jose, but yes, they did arrive. They were packaged from KEF with the KEF embossed tape that was wrapped all around the box. The packaging had never been removed and it was even the newest production of the speaker (without the Anniversary Model silk screened below the driver).

In reference to the comment about the surliness of the person who answers the phone. Yes, he isn't always in the best of moods, but he delivers good customer service. When I received the speakers I was concerned about the the fact that the silk screening was wrong and thought perhaps just maybe they were old production, or God forbid, bootlegs. He took the time to surf with me on the web to find out exactly what was going on and we discovered a blurb by the marketing director of KEF who said that yes indeed the wording had changed on the newest production run.

So, I cannot say anything bad about this dealer. The price was unbelievably good and the customer service was just fine and in the end I have beautiful new speakers. So I say, go for it and enjoy some new equipment!

I used this dealer as well to order some Monitor Audio Silver 10 speakers. I called them a few times to order the speakers in a different finish than they listed on their website ( I wanted Walnut, they only offered black oak on the web).

The guy was a little surly but he did offer very good overall customer service and got me exactly what I was looking for. Was direct, to the point, and had no time for "niceties."

The product took a few weeks to actually ship, but was brand new. All original packaging and perfect condition when it arrived.

Couldn't be happier with the speakers.

New Audio Video is listed on the "DO NOT BUY FROM THESE DEALERS" list on Monitor Audio website: http://www.monitoraudiousa.com/dealers/search

I would not go with a speaker company telling you not to buy from another discount speaker company. They are probably just trying to protect the people who did pay royalty/authorization fees. i would however trust users, who bought.  The only negative comment I found regarding NAV was a complete mistake, and buyer gave rebuttal/apology. I am skeptical as well, b/c the speakers are $100 less than anyone else. The site is very detailed, a red flag to me usually comes with a lax web site. They do charge enormous amounts for shipping, but still comes out $100 less. We shall see.

The problem is when it comes time to honor a warranty repair, the manufacturer may not honor the warranty. I was in contact with another retailer on this site who also offers discounts on equipment that is not usually discounted. I asked him about the warranty and was told that if there ever was a problem, I should send the product back to him for repairs and not send it to the manufacturer. With that information, I decided not to take the chance.