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Odyssey Audio: Sent amp for service 4 months ago, no amp / no contact back

Hello,

I bought an amp from a store in Seattle, WA that deals in new and used audio gear.  They thought it was an Odyssey Stratos at the time, paid $1000.  Worked fine for a couple years and then one of the channels started popping loudly.  I contacted Odyssey, since they offer a 20 year warranty, and got a reply from Klaus Bunge in August of this year (2015).  He informed me that it wasn't actually an Odyssey amp, but offered to replace the guts for ~$500 and gave me the address to ship it to.  Seemed like a kind and generous offer to me!  The store in Seattle was kind enough to take care of shipping it there and I was pretty happy with the prospect of getting the real deal and emailed to Klaus to ask about the upgrade options offered on the website (http://www.odysseyaudio.com/products-stratos-stereo.html).  It's been 4 months now and I've got nothing. No replies to several emails and phone calls.  The website is still there, so it seems they're still in biz?  Looking around on the web, I don't see complaints about the company.  Thought they were reputable.  Any ideas for what I can do to resolve the situation?


clayton72
taters
1,149 posts
 
If it was me I would get confirmation from the store that shipped it. Ask them for a tracking#.

maplegrovemusic's avatar
maplegrovemusic
1,113 posts
 
Go to the Audiocircle websit and pose the question there . You will get 15 responses in the first hour .
stereo5's avatar
stereo5
6,388 posts
 
That doesn't sound like the Odyssey that I know.  Try calling Klaus in the evening as that is when he is working.  Try around 8 or 9pm and you should be able to get a hold of him.  He isn't that diligent about reading his email.  I sent my Stratos back for upgrades and got it back in 10 days from the time it was shipped.  Lastly, get the tracking number from the store that shipped it, perhaps it got lost or they still are sitting on it.
rodman99999
6,156 posts
 
Have you established that the amp WAS shipped, and that they accepted the shipment(tracking info and confirmation of delivery)?  If not, and you have no evidence that Odyssey ever received the amp- why are you questioning their integrity?  Just asking!
onhwy61's avatar
onhwy61
5,218 posts
 
The story as presented doesn't seem plausible.  A store sold you an amp that you thought was an Odyssey Stratos, but it wasn't.  You paid $1,000 for a used amp that list for $1,375 new?  If it's not an Odyssey amp, how and why would Odyssey convert it to an Odyssey amp?  If the store misrepresented what they sold, then why aren't they pursuing solutions satisfactory to you?

Please explain the situation more fully.
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