Would you buy from a firm that has a policy about not accepting phone calls

I don't believe its a good way to do business, not accepting phone calls, but I'm after the sound not the communication although both would be nice. Happy Holidays

We only accept Teleportation type phone calls.

Absolutely not,...made that mistake once,...NEVER again. Personally, like ebm, "no human contact (via phone), no sale".  Candidly, NO audio designer/firm and their products is so special that their products and quality allows them to stay aloof and disconnected from their customers. Not even having a front-end customer service number to call is a statement of underlying ego and attitude that I will gladly do without and spend money elsewhere.  Many of them don't understand that there are multiple options for any given product at any of the levels and we do NOT need them; they need us as customers.  Same comment by the way for audio stores (one or two come to mind in New York City, Boston and CT.) whose ego obviously got the better of them. 

Some firms are simply too small to have someone answering phones, but do call when you message them your phone number...or like Amazon, are big but only return calls to messaged numbers...these are quite different than firms that refuse to talk to you

Zephyr24069,

You make a very good point. "They need us as customers, we don't need them"