Would you buy from a firm that has a policy about not accepting phone calls

Absolutely not,...made that mistake once,...NEVER again. Personally, like ebm, "no human contact (via phone), no sale".  Candidly, NO audio designer/firm and their products is so special that their products and quality allows them to stay aloof and disconnected from their customers. Not even having a front-end customer service number to call is a statement of underlying ego and attitude that I will gladly do without and spend money elsewhere.  Many of them don't understand that there are multiple options for any given product at any of the levels and we do NOT need them; they need us as customers.  Same comment by the way for audio stores (one or two come to mind in New York City, Boston and CT.) whose ego obviously got the better of them. 

Some firms are simply too small to have someone answering phones, but do call when you message them your phone number...or like Amazon, are big but only return calls to messaged numbers...these are quite different than firms that refuse to talk to you

Zephyr24069,

You make a very good point. "They need us as customers, we don't need them" 

Curious which firms won't speak to you - have never had that issue...

I have been reading a lot about after market fuses on this website so I decided to try and contact an online retailer that carries them. I wanted to ask what specific fuses would work best with the equipment I had. When I went to the website they did not give a phone# and specifically said they don't take calls about the equipment they carry. They said if you wanted to order something you could do it on their site. I can buy accessories anywhere. If I can't get service why do I need to order from them. Luckily I found another company that was happy to discuss my needs. As audiophiles we have many options nowadays. I want to give my business to someone that is willing to provide me with service.