Olive customer service

Wow, that does indeed sound like their products and their support leave something to be desired, Mofi.

If they continue to be unresponsive, the one additional thought that occurs to me, assuming that you are past the one year warranty period, and assuming that it is physically practicable, would be to remove the internal hard drive from the unit, put it in an external enclosure that provides a USB or other suitable interface, and copy the music files from it via a computer. You can find lots of such enclosures at Newegg.com.

In addition, if you think it might be helpful now or in the future consider using an imaging program to create an image of the entire hard drive, including the operating system.

Let me know if you'd like further specifics on those possibilities.

Best regards,
-- Al

Al...thanks again sir! I have found much help on the AVS forum (they have an 84 page topic on the Olive units), but still don't have a solution that I feel comfortable doing.

Unfortunately, Olive uses the Linux operating system and I am inept on that particular protocol. I also feel that Olive should take care of this and should not ask their customers to be computer whizzes or spend a multitude of hours trying to get the product to work right.

I do greatly appreciate your offer to help and just might take you up on it, if I can't get Olive to respond here shortly.

I ordered an 03HD about two months ago and had to wait an
eternity to get the piece. Several emails to Olive regarding the status of my order were ignored; I felt like they took my money and then refused to communicate. After many emails to them, finally got a response that said everything was "under control"....which STILL did not mention why I had not received my 03HD, and WHEN they might ship. Very frustrating.
That said, I did receive exactly what I ordered, it works well, only issue I have is the lousy database used....even when connected to the internet via ethernet, sometimes it cannot find info on the most common, basic of CDs...can you believe it says "no information available" for Led Zeppelin I, II, III, Houses of the Holy....what the hell???
It will then find all the album info, track titles, for an obscure album, such as Jean Pierre Goude, 'Drones". Go figure. Classical CDs do NOT have clean info transfer at all. Ripping any CD does take 5+ minutes.
Mine came with a copied, 2 page manual, and remote.
All this aside, I DO ENJOY the Olive 03HD, excellent spacial imaging of all instruments in their own, individual space. 03HD is RCA-only cables, and was finicky on which cable used; it liked Wireworld Eclipse over Audience Au24.

Summary : recommended but not for those that are impatient.
Ripping takes time. Accessing a given album takes a bit of time. You really need to just get used to the way it works,
or you will be very unhappy.
Sound quality I think is very good for the $450 I paid for it. Can you do better sonically? Sure...but for $450??
Setup is critical to get good results, so experiment with RCA cables and power cord, as well as what the 03HD is
sitting on.
Questions? Let me know.

Yes, it has by far some of the worst customer service in the Industry, I wonder how they stay in business, I have had múltiple problems with my 4HD., Quality is poor and Customer Service a nightmare.

Since the day I got it.

First, it arrived "DOA" not working at all
I returned it, got it back with problems on the variable outputs, no sound at all, returned it again, got back another in working condition, but cosmetically looked like a DEMO unit, definetely looked used.

I decided to keep it, since at least was working, then in the past 2 years, I have had other issues, the CD drive neeed replacement, the power blew up, etc...

Also issues on the software.

More than 2500 invested in junk.

I wish I could find another Music Server where I could migrate all the music inside my 4HD with no hassles.

Any comments?

Maybe Antipodes?