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KUDOS to Music Direct

I recently purchased a demo piece of equipment from Music Direct. They quickly shipped it out and I received it without shipping damage.
I hooked it up and started it up and all was good until I went to use the remote. It wouldn't work.
I opened it up to check the batteries. They were horribly corroded and had leaked out.
The next day I put in a call to customer service and explained the situation. Without question they immediately ordered a replacement and apologized for the inconvenience. 
Now that is what I call Customer Service.
Having had bad experiences in the past with other companies, it was refreshing to be treated as a valued customer.
Kudos to Music Direct. They deserve recognition.
jadedavid
jedinite24's avatar
jedinite24
1,503 posts
 
My experiences with Music Direct have been great so far. With CDs and LPs there was never any kind of a problem. Everything was packaged well and shipped quickly.

Recently I bought their store demo Elac Debut B6 speakers and they were almost new. They shipped them fast via FedEx in the factory box. The speakers work with no problems and when I called Music Direct for some questions on the speakers Adrian one of their reps was really cool to me. Answered all my questions and was pleasant. I'd definitely buy a store demo from them again.
bdp24's avatar
bdp24
9,923 posts
 
jedinite24---Danny Richie at GR Research is offering a modestly priced replacement x/o for the Elac, which improves it's frequency response. For details and a discussion of it's merits (the speakers designer, Andrew Jones, participates in it), they are available on the Audiocircle GR Research Forum.
jedinite24's avatar
jedinite24
1,503 posts
 
Thanks for the heads up bdp24. I'm pondering the upgrade after reading some of that discussion over in AC. There is a youtube video though where a reviewer compared both that is deterring me from making the change. I guess time will tell. One thing I found with these Debut 6 speakers in my system is that they like Class D amplification more than push pull tube amplification. I paired them with my Jolida 502P with Tung Sol KT150 tubes and the sound wasn't as lively to me.
bdp24's avatar
bdp24
9,923 posts
 
Jed, if you're talking about the New Record Day review of the GR-modified Elac, know that he is talking about the "advanced" mod---there is also a "basic" one, much cheaper with most of the other's benefits.
lowrider57's avatar
lowrider57
5,417 posts
 
Good to hear that they stand by their products.
As for vinyl, they will not replace defective records; they include LPs in the no returning of software policy. Don't care if it is defective.
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