Streaming Audio is Trying My Newbie Patience. Help

Hi HGeifman:
You asked:
"Is the problem that Amarra sQ will NOT open on your MAC Computer or is the problem Amarra sQ opens but does not play music thru Amarra sQ?"

I simply cannot even open Amarra sQ, no matter what sequence I use, iTunes first or second. I've tried uninstalling everything Amarra sQ file on my computer and then reinstalling. No success. On my MacPro, when I try to open sQ, I get a form which asks me to verify all my info. When I do that, and click "send" nothing happens except I get a message that I'm using unauthorized soft ware. HUH?

Except I'm NOT using Amarra sQ because I can't even open it! When I try to open sQ on my laptop, the window flickers for a split second, but never opens so I don't see any forms to fill out.

At this point, I want my money back. Amarra customer service,, in my experience so far, has been mediocre at best. The security measures they've taken on their download products is understandable, but also baffling for someone like myself who is not computer/code wise.

I asked my contact at Sonic Studio (amarra) to review and advise. I sent him a copy of this Audiogon link.

HG:
Thanks for forwarding this thread to your Amarra person.

Just to be clear, I really would like to have Amarra sQ but only if I can get it to work without a lot of hassle. I did request a refund and am awaiting action on that.
My sense, as a computer music novice/newbie, is that Amarra's security system is quite vigorous, and not entirely "bug free", which translates into user-unfriendliness. I may or may not be correct about this, but all I know is that trying to get sQ to simply open and work on either of my computers has been impossible for me, even after purchasing the program.

I am sorry you are having problems with Amarra sQ. I agree their install process is complex and have previously made several suggestions to Amarra for improvements. I wish you were local so I could better help you. The only thing I can think of is that Amarra installs a file on your Mac in the download section. You have to wait until it is 100% finished before you start your install. You go to the Download section and click on the file to start the process. You could delete all files in this section and try the download again. I also had a similar problem the first time I tried to install sQ.

"- Click Activate to access the activation window

- Enter your code (xxxxxxxxxxxxxxx), email address (yyyyyyyyyy), and current pw (zzzzzzzzzz0) in the spaces provided

- Click Activate again and when asked for a new pw, create your own new, unused password up to 16 characters long and enter in the space provided

- Click ‘OK’ and you should be all set."

Do you have to de-activate Amarra before you activate a reinstall? Sometimes software companies make you do it this way in an attempt to keep apps installed on only 1 computer at a time.

Also, I would post your problem on computeraudiophile.com. Its not my favorite place to go because its more computer than audiophile with them. But for a technical problem like this, they're very good. I'd be very surprised if someone over there couldn't help you.