2. analog
  3. 119755-38613

Ortofon bronze PNP ALERT!!!!!

I purchased a PNP Bronze from a member who said it was less than two months old.
Its the one with the integrated headshell for SME mount or can be used without headshell on a Rega type arm.
Well,I undid the screws and was pulling off the tags,<I've been in Analog since mid seventies and own about 20
cartridges>Anyway the pins coming out of the cartridge body pulled right out.
  This has never happened even on my cheapest junk cartridge.
The seller had a reciept from Turntable Needles and Ortofon said they are not authorized dealer.
They also said it was clearly a manufacturing issue and should have not happened.

Meanwhile,they say I should go after seller for a refund.Well its not the sellers fault and I won't do that.
Neither is it mine,I've removed headshell wires hundreds of times and know what I'm doing.

What amazes me is how PETTY and Crappy a well known respected long time company can be.
ITs amazing that a company like Bryston can offer warranty work to the tenth owner in the 19th year and these
people won't even stand behind a obvious Quality Control DEFECT
Just a word of caution to Ortofon customers,think twice.
Steve

soundsgood05
uncledemp
779 posts
 
Soundsgood05,

Good for you!  I'm glad they worked with you on your cartridge. It's good business on their part. 

I buy most audio components used and have had very, very few issues. When I purchased new I haven't considered the 'authorized dealer' issue, but I will going forward!

Gary


soundsgood05 OP
20 posts
 
Thanks Gary,
i was beginning to feel like I'm stupid for buying an item secondhand.
And apparently someone else had this happen the pin pulling right out of a
2M Black no less.i guess the lady in Denmark that puts the crazy glue on the pins was having a bad day.To the onhwy61 guy with thousands of posts,GET A LIFE!
soundsgood05 OP
20 posts
 
PS all my stereo stuff is GREY GOODS,
haven't bought anything new since the eighties.
 
BTW ,what happened to SQUARETRADE on the bay.It was the service you bought to protect from stuff /electronics from failing within 6 months or something like that.I once bought a Aragon 8008B,used no warranty and a month later it failed.Squaretrade assisted me with getting that repaired.
i guess I dodged responsibility there also by invoking my rights.
soundsgood05 OP
20 posts
 
The reality as I told Ortofon is this is a very small world since the internet.
25 years ago you could have gotten away with QC issues going unreported
and someone in Chile not knowing it happened to someone else in another part of the world.I am not trying to damage anyones reputation because I believe Ortofon makes good reasonably priced<albeit high>high performance products.Nowadays its harder for this and that going unnoticed.the internet for now at least gives the powerless some hope.
uncledemp
779 posts
 
I totally agree, that's why so many businesses are struggling. The internet gives us more options and smart business owners are putting themselves in customers' shoes. 

A good example is Tennis Warehouse in CA. They are willing to to give me a higher level of customer service than my local sporting goods store and started doing it 15 years ago. You could demo 4 racquets for around 10 days with a 2 day return label shipped in the box- just drop the box off at a UPS pickup point. I think it cost me around $20 but it's been s few years- very smart guys.

So many more businesses like this now. The business world is rapidly changing for the better in my opinion.

Gary

More to discover