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Audio Research service

I have heard that ARC's service is not the greatest, is there truth to this? Give your experience.
brianmgrarcom
jafant's avatar
jafant
20,380 posts
 
Thanks! for sharing- autospec-

it is imperative that we all share our experiences when dealing w/ these companies. Customer Service, should always be 1st in order= complete satisfaction.  ARC lost your remote, then, it is on them to replace or compensate!  Keep me posted & Happy Listening!
audiodiyfan
10 posts
 
I am extremely happy with ARC service. They go beyond and above to help me out even my ARC power amp is out of warranty.
minorl
1,019 posts
 

My REF 250 power amps were out of warranty and the replaced the faulty capacitors with the latest and greatest and also upgraded the internal wiring to the SE caps and internal wiring for no cost.  The only difference between my REF 250s and 250SEs now are the KT150 tubes.

They also have replaced blown tubes for me at no cost many times and when I needed complete sets of replacement tubes for other Audio Research equipment, I had no problem with them.

I would be very surprised if they lost a remote and refused to replace it.

enjoy

jafant's avatar
jafant
20,380 posts
 
Always good to read that positive customer service is alive and well.
audioconnection
1,271 posts
 
As a ARC dealer Audio Research takes great care in what they do, offers us a great support system for our clients equipment,
" some even decades old."
Unless the remote was thee problem
Typically No-one ever sends a remote or a power cord back with the unit for service anyway.
 Did you ever think it could of been half well packed / Taped, fell out of box or an inspected and opened UPS or Fed Ex package?
 That remote can easily be cloned so its not the end of the world for you Autospec
 Best,
 JohnnyR
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