2. speakers
  3. 123566-3529

WARNING - USE UPS FOR SHIPPING RATHER THAN FEDEX

Just a bit of advice for those shipping heavy items to buyers.

FedEx has indicated that it is their policy NOT TO REIMBURSE shippers / buyers for the damage to the container of a shipment - you must replace the container at your own cost.  

UPS has confirmed that it is their policy TO REIMBURSE shippers / buyers for the damage to the container of a shipment - provided you provide sufficient proof of loss.  

This happened to me this week.  FedEx destroyed an expensive box containing an amplifier I purchased on Audiogon.  The shipper filed the claim for replacement of the box, which cost $150 from the manufacturer, and FedEx denied the claim - because they do not insure the container - ONLY THE CONTENTS.  The shipper had foolproof proof of loss.  Yet FedEx would not reimburse him.  The shipper did have a new box sent to me - but, he had to absorb the entire cost of the damage caused by FedEx.  

The only recourse the buyer has is to simply "reject" the shipment and FedEx will return it to the seller at the seller's cost.  In this instance, I conferred with the shipper, and he decided to have me accept the shipment and he would replace the box.  But... it was a costly lesson.  

This is the socond time this has happened to me - FedEx has damaged a container, during shipment.  So - it is a frequent enough occurence that it will be my policy in the future to ship only via UPS.  
bassdude
bassdude OP
495 posts
 
So... do ShipSurance or GRS have any particular requirements to must meet to obtain their insurance?  

How do they get comfortable with your shipment in order to issue the coverage?

Have you ever used SBA or BAX?
bcgator's avatar
bcgator
355 posts
 
Re:  BAX and SBA, I want to say yes but my memory ain't what it used to be and I've shipped upwards of 10,000 packages so it all becomes a blur at some point.

Re:  requirements, yes each has their own requirements.  Shipsurance, for example, requires that the outer box not show any manufacturer names.   In other words, if the box easily gives away what's inside, no coverage.  This isn't an unusual requirement, or unreasonable, in my experience.  ParcelPro has limitations around certain high-fraud-rate zip codes, which they post on their website.  If you ship to an of them, you must make special arrangements listed on their site for those areas.  

They get comfortable by laying out these parameters, and holding shippers to them for coverage.  I've photographed or taken video of some packaging sessions, to show step by step how the package was created and put together so I have proof that I abided by their requirements and created a sturdy package.
goldprintaudio's avatar
Ag insider logo xs@2x
goldprintaudio
502 posts
 
As an FYI to the posts above about using straps around the boxes, Fedex will generally deny taking ANY package with straps around the box (unless you are shipping Freight).  They consider the straps a safety hazard in case they break and hit an employee.  I learned this a while back from a few different Fedex employees at our shipping depot.
bcgator's avatar
bcgator
355 posts
 
@goldprintaudio

We got into the habit of taping over the straps, just to keep the carriers from using them as grab handles as they moved packages along.  Pulling on them like handles can stretch the straps, and the stress cuts into the edges of the box and tears into the cardboard, so we just put a layer of tape over the straps.  I wonder if taping over satisfies FedEx's hazard concerns, as I don't recall ever having a package denied or returned and we used FedEx exclusively for lots of large, strapped packages.
bassdude OP
495 posts
 
Many of the comments above (especially those from dealers and frequent shippers), have provided me a good education regarding how best to ship packages safely without damage, and to assure claims are honored by shipping companies - will be very beneficial in the future to avoid issues.  
More to discover