If you have ever bought anything from HSU research

A very confusing post. Is Candy a person? Also, you mention cheaply made. I am not surprised. I never heard of a sub for $99.00.
I also wonder how they could claim a 30 day policy if you had just received it. How long was it in your posession?
As far as Fedex is concerned, that is between Fedex and HSU. If indeed you didn't comply with their 30 day return policy, it doesn't matter whether or not Fedex paid the claim. Remember, they paid Fedex for that insurance.

Roxy...I think the $99 is the restocking fee not the price
of the unit in question.

Here is the policy straight from the HSU website:

30-day Satisfaction Guarantee.

If you are not completely satisfied with your purchase, you
have 30 days to begin the return process. We will refund the
complete purchase price, minus any shipping charges, after
our technicians review the return. The refund happens under
four conditions: (1) all items must be in "like new"
condition, (2) there must not be any missing items, (3) the
product needs to be in transit back to Hsu Research within
30 of delivery (4) you must call us to receive an RMA
number. Failure to comply with all of these conditions may
result in either the item being refused or you may be
charged a 15% restocking fee. Note that, in the event that
an item is damaged during shipping and returned for refund
without replacement, then the same terms as stated above
will apply, and we will not refund any shipping charges.

Please note this sentence: "Note that, in the event
that an item is damaged during shipping and returned for
refund without replacement, then the same terms as stated
above will apply, and we will not refund any shipping
charges."

Seems pretty clear to me. That's what the OP did. I do
however think that since FEDEX paid the claim HSU should
wave the restock fee, but that's just me...

well what I got was defective, plain and simple and I was told it was defective by the person at HSU and they opted to take it back.

They got their money back completely, I never ever got to use the subwoofer it was delivered as defective , under the fair credit reporting act its on them to deliver goods perfectly which did not happen, I sent them photos and she said I couldn;t use it and they would take it back. It was such a POS that I wanted to be done with it. They didn't pay $99.00 on the insurance and yes it does include me , not a note and they have everything and then some and are still trying to get $99.00 from me. Its not damaged because they offered a discount , when I told them the nature of the defect they said I couldn't use it. I got it friday and shipped it back the following monday , was never used , I don't owe them a dime. Had I used it then yes I am on the hook, it has to work damaged does not mean defective. That is all I am saying I sure as hell didn't order it to see if I could beat what they think is an air tight policy.

I am just warning others they are a small minded and dishonest company. that's my experience.

It isn't the end of the world but man that's bull. So I ordered a rythmik an E15 and it sounds pretty good and is pretty solid construction.

I have been on here a while bought a lot of stuff etc, even had a preamp that buzzed I just sent it back no big deal, I paid $40.00 bucks for shipping but it worked I just didn't like it. No harm no foul no negative feeedback but this gets me because they keep saying it falls under the damage policy and is not defective, hard to believe FEDex would completely pay for it if it was salvageable.

I appreciate the comments and you know I have probably lost this but others don't have to.

That is why sometimes it is a good idea to just check it out in person.

MAtto

I've dealt with HSU on a number of occasions and they've been nothing other than first rate professional.

Anyway, you're post is a rambling mess. Knowing HSU from the past, I'd bet there's a LOT more to the story.

Sure - class action suit. Let us know how that goes.