again this is for people who have actually dealt with them and had this happen, the actual facts of the matter are that you do have recourse for getting your money back, that is really it.
For those that agree with their policy, start another thread. The fact is I got my money back not because they accomodated me but because in this state I have legal recourse and that goes for the damaged part.
If you are reading this don't ever let anybody tell you you have to accept goods that don't work and then pay a few that is ridiculous.
The policy is written to prevent CC chargebacks, of which I am sure they used to lose all the time. The legal recourse is a whole other matter.