If you have ever bought anything from HSU research


This has me scratching my head. I have heard about these people for years, I finally bought one a VTK 12 incher.

I got it back to my house and the cabinet was punctured.

I took pictures notified them and they sent a call tag. I had to wait all day etc. Over the weekend after they got it back, I told them I didn't want it and wanted a full refund.

I couldn't try the unit and have to say the one I got was very very cheaply made. I had sawdust all over my floor, the driver was made of paper in short it was pretty crappy.

Of course being a greedy little internet company they tried to place it under their 30 days policy even though the unit I got was defective.

They have said all kinds of things that are untrue to the credit card company to keep this $99.00. Especially candy.

On a whim and this is what the thread is about I called FEDEX with my original tracking number in order to make a claim, I figure hell you have the sub and are still charging me money I will look into it. No more than a week after they got the unit back. They were paid in full for the SUB at retail not wholesale and were also paid for shipping to and from my house. Only the cabinet was damaged not the driver or amp.

They are still trying to charge me a fee, Not sure if they hit their head or what, but this is FRAUD.

I am just letting others know if enough people have been bilked out 100.00 a class action suit is in order. I can't be the only one

Matto
viablex1
@Martykl- your mistake was not heeding the advice of the great sage Ron White (and I quote):
"You can't fix stupid. There's not a pill you can take; there's not a class you can go to. Stupid is forever."
again this is for people who have actually dealt with them and had this happen, the actual facts of the matter are that you do have recourse for getting your money back, that is really it.

For those that agree with their policy, start another thread. The fact is I got my money back not because they accomodated me but because in this state I have legal recourse and that goes for the damaged part.

If you are reading this don't ever let anybody tell you you have to accept goods that don't work and then pay a few that is ridiculous.

The policy is written to prevent CC chargebacks, of which I am sure they used to lose all the time. The legal recourse is a whole other matter.
"You can't fix stupid. There's not a pill you can take; there's not a class you can go to. Stupid is forever."

you said it , that and people not paying attention to what is actually being said, and not aware of their own ignorance espcecially when it comes to actual law, that is in their favor. But sheeple whatcha gonna do