Aurender iOS app

Folks,

I have recently purchased N10 and having issues with aurender ios app. The app doesn't recognize the N10. I have reinstalled the app and rebooted the N10 few times. Everything seems normal on the unit, IP address and LAN connection are all ok. But the iOS app continues to look for N10 and then gives up.

Another issue i see that N10 ip address doesn't pop up in my list of network devices on my laptop?

I have reached out to support and they are trying to troubleshoot remotely, due to time difference it's hard staying up late to keep up the tech support.

I am wondering if anyone here had similar issue with the setup.

Appreciate your feedback and time.