Schitt Audio Still in business???

They didn't get my my yggdrasil dac out this week. So on Monday that will be over 4 weeks since I ordered. No reply yet on email. And I asked them on facebook a separate question on one of their posts about something and they never replied. 

I seriously thought about getting another DAC because of the wait and bad customer service. It's ONLY because this yggy is supposed to be so freaking insanely good of a DAC that blows everything else away in the price range that I'm putting up with the wait. Being without good music this long is really testing my patience though. I'd just hate to buy something else and always be thinking I got second best. And I want that bit perfect decoding with that new chip they are first to use.

As I said above 
"I went back and originally did send to info@schiit.com. Never got a reply. Then picked up sending repeatedly to @schitt.com. "   (Wrong email address)
I never did see a reply back from the first email. I resent a email to the correct address and this time Jason replied back in less than a few hours.  

I had read so many good write ups about their products I was very surprised to not see any response. The audio business is not what it was and I believe it is the buyer that has gotten the short end of the stick. How do you spend k's on equipment having never heard it.  

I am.going to put Schiit back on my list if you guys purchasing their stuff  find it sounds as wonderful as Shiit proclaims it be.  
Made in America!! Not just marketed and sold Is a very good thing. 

I, too, like herbbruce, got a rather uninformative response for them. I ended up putting up a post here on Agon and got my answer.
I can kind of understand their position as everyone 'hears' differently, but a manufacturer should be able to articulate differences between different models, in my opinion.
In any case, I have bought two DAC's from them and they are very natural sounding. They also shipped quickly.

I just ordered a Bitfrost and got it in a week. I accidentally overpaid. They caught it immediately.
Just  started listening but with crappy soon to be replaced speakers. Still sounds much better than the old Rotel. Piano especially. 
I don't blame them  for jumping off the audiophile vocab game,  they can leave that to reviewers and " us". Good engineering at a fair price and a wink at audiophilomania is fine with me. If I find any techno or CS problems I will repost but for now, fair play to them.

Made in America or assembled in america