Turntable distorition

The turntable and cartridge is 2 weeks old. Approx have 10 hours on the cartridge.I bought it new from audio advisor and they set up the cartridge and tone arm. All I needed to do is set up motor,belt and platter on a level surface. Can a problem with the tone arm cause the issue also.When they set up the table there was a problem with the tone arm so they had to get a part for it which took over 3 weeks before they could ship it. Having a flaw in a brand new turntable before I received it bothered me, but I was glad it was caught before I received it. If it was a different brand then VPI I would have canceled the order.

I would say to send it back to Audio Advisor and let them fix it properly.  Clearly they didn't.  I would even ask for a return UPS label for them to pay for it...they pay way less than you would.  If you take lots of close pictures of the table playing and at rest and post them....we could possibly give a direction.....but I would send it back.

I agree with Stringreen that the best thing to do at this point would be to send it back to Audio Advisor. 

But just in case, did you get a stylus force gauge with the package?  Some VPI arms include one.  If so, did you check the tracking force?  Very easy for that adjustment to get out of whack during shipping and handling.  And since the tracking force and azimuth are linked on your tonearm, check to see if the azimuth is at least visually correct.  If you have a small mirror, place it on the platter and lower the cartridge on to it.  Then look at the reflection in relation to the bottom surface of the cartridge and see if you have, well, a mirror image (ie: the bottom of the cartridge looks to be perfectly level with the image on the mirror).  You can even use the data (play) side of a CD if you don't have a mirror that works.

I was going to post a similar thought. You need to keep AA in the loop during this process. Also, if this is your first table, take the time (while you have it with you) to familiarize yourself with the manual and the TT's operation so, if and when you receive it back from AA, you'll be more familiar with everything. Consider buying a good cartridge set-up device. If your into analog, you will need one. Good luck!

( VPI is not immune to having manufacturing defects.)

Agree with sending the rig back to AA in this case since you have had it such a short time.  At this point they are still responsible for the purchase to be right.