Turntable distorition

I was going to post a similar thought. You need to keep AA in the loop during this process. Also, if this is your first table, take the time (while you have it with you) to familiarize yourself with the manual and the TT's operation so, if and when you receive it back from AA, you'll be more familiar with everything. Consider buying a good cartridge set-up device. If your into analog, you will need one. Good luck!

( VPI is not immune to having manufacturing defects.)

Agree with sending the rig back to AA in this case since you have had it such a short time.  At this point they are still responsible for the purchase to be right.  

I agree. Thanks

Call AA and tell them you have a problem, but I would'nt send the TT back to them just yet. How long will the round trip take, a month maybe more and what is the risk of damage? Now is a perfect time to learn TT setup with the advice of the retailer. Try adjusting the arm and cartridge yourself; eventually you'll hear the sound change and you'll learn something in the process. If withe thier guidance the sound doesn't improve then you should return it.