Hi inna,
Your Redgum is a very low 10kohm input impedance, which could trouble some sources that have high’ish output impedances (eg >1kohm) this could be your problem if you phono stage is >1kohm.
I can’t find what the output impedance is of your Phono stage is, but I did find out just one of the few AcousTech phono stages, was designed by Ron Sutherland .
I just found this if it's your model.
"AcousTech Electronics PH-1 phono preamplifier "
" Recommended load: 10k ohms or greater"
You are right on the min, with the 10kohm of the Redgum if this is your Phono stage.
Cheers George