Wow!! I appreciate everyone's reply. To be clear, yes if you purchase a used piece of Viva gear from a private seller who paid full retail from a US dealer, Viva will not provide support no matter what you pay. So here they are punishing the original buyer!!! It renders VIva u sellable and actually reduces their brands. worth. SAD! For the record these were bought from a private seller, who was the original owner. The voltage change is not a big deal. I was looking to upgrade them to "Quattro" status. If I knew all the changes that went into the Quattro I would get it done here. I have bought watches when I have traveled, Rolex and jaeger Le C. To name 2 and even though bought overseas there has been no problem servicing them here in the US for they were purchased from reputable dealers. I have since received another email. Again the specifically say the won't support the used market. I understand the grey market problem but this is not the case here. And what is worse is that I owned a pair of Verona's that were purchased from a US dealer that I sold 3 years ago. I missed them and wanted them back I found these. Viva knew this for it was in my first email to their support. See the email below, come to your own conclusions.
Dear Mr. Krupa,
We really do not understand this animosity. Verona is a discontinued product from years and any upgrade would be expensive.
The only thing we said is that we do not support equipment directly, only through dealers/distributors, and we do not support equipment coming from used market, transferred from overseas.
Since you are doing this, I think that our decision is right.
Best regards,
Amedeo Schembri