Davey- the car market may be a good example. At least it was, back when I was buying exotics. Cars sold in the States have to meet all kinds of regulatory standards-- from crash-worthiness to EPA standards. There were many instances where a very cool model was never brought into the States officially- it could be privately homologated by a certified shop, but I doubt any US dealer would get near it. (Some of these are now antiques, so can get in through other exemptions).
I believe that a lot of major manufacturers of all types of products adhere to these kinds of policies for grey goods, because apart from protecting their territorial distributorships and dealers (which cost more than buying out of network), there are in some instances, material differences in the products themselves, which raise legal compliance/liability issues. The manufacturer will, for very good reasons, want to avoid condoning the sale of such products in a territory where they don’t comply with applicable safety, health or other laws or regulations.
I think you have to consider the many sides to this- as well as the facts of the specific situation before you can reach a conclusion as to whether extending or denying service in a particular instance is fair or reasonable.
If you aren't talking about grey goods, but products originally authorized for sale in the territory, I agree that support should be provided, see my previous postings.
I believe that a lot of major manufacturers of all types of products adhere to these kinds of policies for grey goods, because apart from protecting their territorial distributorships and dealers (which cost more than buying out of network), there are in some instances, material differences in the products themselves, which raise legal compliance/liability issues. The manufacturer will, for very good reasons, want to avoid condoning the sale of such products in a territory where they don’t comply with applicable safety, health or other laws or regulations.
I think you have to consider the many sides to this- as well as the facts of the specific situation before you can reach a conclusion as to whether extending or denying service in a particular instance is fair or reasonable.
If you aren't talking about grey goods, but products originally authorized for sale in the territory, I agree that support should be provided, see my previous postings.