Ozzy, no, I didn't use the DEQXpert service. I did, though, receive a useful 1 hour walk-through of the calibration software that was provided via web + phone by Nyal Mellor of Acoustic Frontiers, from whom I purchased the unit. And I then spent several months patiently and methodically further familiarizing myself with everything, performing measurements, re-doing some measurements, tweaking settings, listening to a variety of material, etc., before I considered the process done. And my application is simpler than most of the others that have been mentioned in the thread, with just a single pair of speakers, a single stereo amp, and no sub.
My experiences during that process are documented in posts on pages 6 through 9 of this thread.
The amount of time I invested in this process would obviously have been far less if I had
chosen to utilize the DEQXpert service, and obviously I have no way of
knowing whether the results of doing that would have been
better than, worse than, or similar to what I ended up with. But personally I feel
that the learning experience resulting from doing it all myself was sufficiently valuable that I don’t regret not having utilized that
service.
Good luck. Regards,
-- Al