Thanks one & all for your advice & concern. It’s every Audiogoner’s worst nightmare.
I really don't want this to be a bashing episode because I love this Company & their equipment. They've given me thousands of hours of beautiful music.
I was heartened by the tone of the responses. I was a little concerned that people would be hesitant to speak ill of an industry giant like CJ.
I've tried to stick to the facts & not let my emotions intrude.
The fact they didn’t tell me until the very last minute is beyond suspect.
There were several phone & email messages back & forth & nothing
was mentioned.
I was ready to read off my credit card# when she sort of whispered
“oh by the way”. It was all verbal. Nothing in writing.
The requested repair consisted of replacing a blown power capacitor.
I had the same repair done in 2006.
Without going into the gory details of the bill the hourly labor
charge has gone up over 600% since 2006. I’m not complaining
about that, I’m happy to pay whatever it takes to get it fixed.
The repair manager told me the unit “works fine” & he doesn’t
think the resale value will be diminished. You can’t see the
damage from the front.
I wish I could post the photos. It’s horrible.
On the Audiogon grading scale I think it would be a one.
It makes me sad to think of my “friend” being traumatized that way.
It was obviously subjected to some serious force.
I feel pretty powerless now. There doesn’t seem to be any way around
the front line of phone numbers & I’m reluctant to give them my
payment info until they’ve acknowledged in writing
what they say has happened.
I'll keep you posted.
Mark
I really don't want this to be a bashing episode because I love this Company & their equipment. They've given me thousands of hours of beautiful music.
I was heartened by the tone of the responses. I was a little concerned that people would be hesitant to speak ill of an industry giant like CJ.
I've tried to stick to the facts & not let my emotions intrude.
The fact they didn’t tell me until the very last minute is beyond suspect.
There were several phone & email messages back & forth & nothing
was mentioned.
I was ready to read off my credit card# when she sort of whispered
“oh by the way”. It was all verbal. Nothing in writing.
The requested repair consisted of replacing a blown power capacitor.
I had the same repair done in 2006.
Without going into the gory details of the bill the hourly labor
charge has gone up over 600% since 2006. I’m not complaining
about that, I’m happy to pay whatever it takes to get it fixed.
The repair manager told me the unit “works fine” & he doesn’t
think the resale value will be diminished. You can’t see the
damage from the front.
I wish I could post the photos. It’s horrible.
On the Audiogon grading scale I think it would be a one.
It makes me sad to think of my “friend” being traumatized that way.
It was obviously subjected to some serious force.
I feel pretty powerless now. There doesn’t seem to be any way around
the front line of phone numbers & I’m reluctant to give them my
payment info until they’ve acknowledged in writing
what they say has happened.
I'll keep you posted.
Mark