2. digital
  3. 127722-79151

Anyone having trouble with Tidal cutting out?

We have been quite happy with Tidal-- we got the fastest internet (100 Mbps) and it was going great until a couple of weeks ago.  It started cutting out.  I have eliminated the streamer (we have two and same thing happens on both), both are hard wired, and the internet tech guy says speed is 100 Mbps +.  I have unplugged everything.  Now I wonder if it is Tidal?  Has Spotify improved its sound? 

nmaudlin295n
tomcy6's avatar
tomcy6
2,587 posts
 
I unplugged my Bluenode 2 streamer  when I was moving some gear around and later when I went to stream Tidal, it kept cutting out.  I logged back into the network on the tablet I was using as a controller and the cutting out stopped. 
nmaudlin295n OP
8 posts
 
Thanks everyone for the ideas.  I have unplugged everything, so maybe the modem if faulty.  I will contact my computer person.  

cerrot's avatar
cerrot
1,700 posts
 
Check your own internet speed with speedtest.  Tidal's been fine.  

nmaudlin295n OP
8 posts
 
Cerrot:  I did check the speed with speed test and the speed is around 34 mbps down.  The New Wave (my internet company) tech was at my house and said Speed Test is inaccurate, and that I should use the New Wave test.  That test connects to various servers-- the closest one to me in Indiana is Illinois.  The Illinois server shows 100+ mbps, but when I choose the Louisiana New Wave server, it varies between 30 mbps and 90 mbps.  It's all over the place.  The tech says the Illinois shows the true speed because Louisiana is so far away.  That explanation sounded silly to me.  I bet Tidal's server is "far away" too. 
hgeifman
2,181 posts
 
Based on the info you provided above, the problem may not be with your ISP.

How is your streamer connected to the Internet?  Are you going direct to the router or using an Ethernet switch?   What device are you using to stream Tidal?

I had similar "cutting out problems" and we determined that my router was not able to handle the streaming load.  It seems that some packets in the router were getting dropped under high demand usage.  We replaced my Linksys router with an Apple AirPort Extreme Router and my connectivity problem was solved.    

My Aurender N10 Music Server is connected to a Luxul 8-port gigabit Ethernet switch and I can stream Tidal with no problems.  I suggest you check the equipment between your streamer and modem to confirm everything can handle the Tidal streaming demands.  The problem could with with the streamer device so please let me know what you are using (but I doubt this is the problem)?

You may need to replace some of this equipment.  
More to discover