An aside: odd how hard it is to pin down a minor issue in a new product.I don't think small signal tube failure at 3 or 4 months is a "minor" issue. Doing some math based on the info given, the tubes in the one channel are going bad after 400 or 500 hours. The normal expectation for such tubes would easily be 10,000 hours and generally much more. His preamp tubes aren't even lasting a quarter of the expected life for a power output tube.
However, I suspect that in the hands of a good tech with proper equipment, the underlying problem would quickly reveal itself. However, it is not a problem easily fixed by the unaided consumer.