Should high-end shops be "OBLIGATED" to advise about component matching for best sound?


Being involved in high end audio for at least 35 years, I always wondered why audio shops don't go out of their way to advise about system matching.  I am sure a few go the extra mile, especially if the customer is looking for an entire system and willing to spend $10,000 to 50,000 ( and that would be lower side of premier systems).

Some of us "may or may" not be in this category, or even the medium of this scale of  $20,000-$25,000  Many of us "philes" may be close to the $10,000-$12,000 mark in expenditure.

I get the impression that too often high end dealers would like to sell you far above what you want to spend. There is nothing wrong with good and reasonable salesmanship to extend a customer's budget.  Often audio stores recommend entire systems in an ala carte fashion.

In addition, what happened to  the "stepped system" displays (with some variation). That may sound  like a mid-fi audio store selling approach, but high end stores could do the same thing displaying systems from $2000, $4000, $6000, $8000, $10,000, $12,000 etc   Each step would  have  speaker cables and ICs best suited for each system.   In my opinion, this "MIGHT" REDUCE the trail and error merry-go-round trial of buying and selling.

Lastly, I realize that a large percentage of customer may be looking for one or two components( separates in this case counting  as ONE COMPONENT).   There is no set way to build a quality audio system, but dealers need to get more involved with customers in making buying choices.  If not, then many shops will disappear over the next decade......  

I know the brickbats will fly over this thread because I sound lie an old fogey ( Well, I am an old fogey! ) However, should make for a spirited discussion!!      Thanks, SJ     

 

sunnyjim
"  Who would enforce this " obligation "? "

For the most part, manufacturers do. Established brands won't let just anyone become a dealer. Requirements vary from brand to brand, but they do their best to make sure a dealer can support their products. For example, if you wanted to become a Wilson dealer, you will definitely have to be a dealer for brands like Krell, ARC, Rowland,... If not, they won't approve you.
They should not be obligated unless damage could occur through improper matching.  This is between the buyer and seller.
@williewonka  I too have dealt with Audio Eden in Aurora, and have had only positive outcomes. I have also just popped in from time to time just to hang around and chat about music in general with Mike. Sadly there are too few shops like this around anymore.
Crazyeddy - if you haven't done so - take a trip down to Hi Fi Fo Fum in Toronto.

It's a great little store, with some great gear.

Alas Steve the owner is not as chatty as Mike, but it's worth a trip. Call first - strange hours

American Sound of Canada (Younge/Stouville Rd)   has some great very high-end gear and some nice quality vinyl album choices on sale. Generally my first choice for vinyl.

Toronto Home of the Audiophile - is perhaps more "business like" of the bunch, but they used to carry most of the Gershman Line of speakers and have them hooked up for audition - very nice speakers.

But you are right - Mike is the most friendly of all of them and always willing to just chat audio and share opinions on gear.

We do need more of them!

Chat Later
The market has split up.

Headphones and lifestyle or portable music devices.
big box stores selling everything like Best Buy (Sears of home electronics)
HT market with the main target being new home installs and partnership with builders
car audio
Boutique hi fi
pro market bifarcated to small semi-pro bar band/church applications with a dying high end studio market

This is still evolving towards

Headphones portable market is saturated with low end crap - even expensive products like top of the line Dr Beats Pro are CRAP (now going wireless towards even worse sound quality)
Big box - selling mostly low to mid range ever cheaper Chinese made crap
HT still going strong but home movie watching is dying as families all tend to watch individually what they want on their portable devices and go out to theatres for blockbusters. (Market is dying)
Car audio - increasingly left to hobbyists - like Chip tuning - as car audio on luxury models has become extremely good (and profitable as upgrades can be 5,000 for a few hundred worth of gear vs the usual pennies put into car systems in the 80’s)
boutique hi fi - kind of lost in this split up market with much $ lost to HT, portable and car audio. Now increasingly moving towards furniture suppliers of high end products of questionable value but with massive elegant (expensive) cosmetics and often re-issues of archaic tube designs - exotic woods, steel, precious metals, stunning finishes etc. and ridiculous marketing hyperbole to support that and with most profit on selling accessories like basic wires (specially repackaged) at nose bleed prices
pro market remains bifarcated and an ever smaller niche for aficionados that can’t demo hi end gear easily except through word of mouth or a visit to another facility (most facilities are shutting down as there is not much money in the recorded music business compared to the 70’s and 80’s boom years)


Honestly my take is that boutique hi fi the likes of which are mentioned above are trying to survive and experimenting with approaches. Selling packages is what big box stores do and I disagree that hobbyists would entertain being told what to buy to make a complete a system - this approach is wrong. Sticking to good specific technical advice that is or is not directly related to a sale is what may keep the last few aging buyers coming through the doors. The pseudo-science around audio is what has turned me off boutique compared to the 70’s but I don’t represent the target geriatric customers.

All are are competing with internet expanding market threat! Lifespan as a retailer of dry goods is limited. Retail sales have been dying the last two years - internet buying direct is becoming a reality. Malls are closing down across the US. Showroom floors are too costly - Internet forums have replaced the foot traffic and audio conventions allow manufacturers to demo their sound.