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Hum sound ..is it me or is it you? LOUD hum in system

I sold a classe SSP-30 preamp 2nd week of April. worked fine. I played with it . zero noise at all.
sold it to get a simpler dedicated 2 channel preamp.

nearly two weeks after it was delivered I get an email saying that when the classe 30 is installed there is loud hum...but when its not there is no issue. 

that is all I am told..and "I want to send it back"

im kind of agitated that buyer took his sweet time to get around to checking it out or whatever.  Not sure what to do or what I can do. I told him to send it back so I can see it.

my question is, I read lots of info on grounding loops and funny noises .   because buyer claims he has noise does it leave me any other choice but to take it back?

I used the pre before I sold it for this exact type of reason.  i just didnt take video.   im not to pleased with the extra long delay neither. seems like if you spend that much money on something you check it out right away. it doesnt take a lot to hook up a preamp.

i find it hard to believe a preamp of this caliber would even have ground issues.

I dont know what to do. I feel like I am at this guys mercy no matter what?
gentlejax
gentlejax OP
40 posts
 
if I ever get it I am expecting it to be worse  than when I shipped it.
Part of the paypal says in the title "damaged and more"  ...I dont know if it is or not or if Fed EX did something or not. I am completely in the dark and this guy is either #1. the only Asian that speaks no English in Houston or #2 . he is using the system against me.

He once again messaged me today to let me know its coming. just like the last 2 days. but yet the tracking still shows nothing in the system.  3 days in thats pretty odd for a 5hr trip to me from where its at.

I left him feedback but only stated the facts not my personal opinion,  he didnt like it so he called me mental and psycho because I sent to many emails and was rude.

I get rude when I am told multiple times when an item is shipped when it hasnt. I get rude when I am accused of selling broken merch. I get rude when  I try to provide info on ground hum and its ignored but then I am lied to again.
gentlejax OP
40 posts
 
I just checked his feedback.  I didnt before .  BUT  He has done the exact same thing to another guy on here .  same mo...here is the feedback left by other seller :

EHANEE

"3 weeks, without any contact whatsoever, Ehanee claimed DAC I sold him not working. Started a Paypal dispute, they refunded money. Sent DAC back, works perfectly, but missing parts. Not a good experience. Beware"..

on March 27, 2013 9:12am


so there is now proof he uses the system to audition stuff I guess. He didnt communicate with other guy either but immediately filed paypal suite.  I am contacting paypal today with this info.


I will be greatful if my unit arrives like it was when I shipped which was working.


lesson learned here.  I will not sell anything without multiple backup pics and videos.




donvito101
278 posts
 
You have one sale and negative feedback. I doubt you will sell anything on this site again. That buyer really did you in! BTW, he has all positive feedback except for yours. Something seems very fishy here!!
gentlejax OP
40 posts
 
its not me...he is on record doing the same thing before

EHANEE
"3 weeks, without any contact whatsoever, Ehanee claimed DAC I sold him not working. Started a Paypal dispute, they refunded money. Sent DAC back, works perfectly, but missing parts. Not a good experience. Beware"..
on March 27, 2013 9:12am
funkynixon
2 posts
 

Gentlejax, with regard to your transaction with Ehanee, below is my email rebuttal to Audiogon back in 2011 after he left negative feedback (which was later retracted.)  Sorry you crossed paths with this fellow.


I believe that the unit was rated accurately, the scratches that the buyer is describing were not there when the unit shipped. I emailed pictures of the unit prior to shipping which he requested.

 

The buyer did contact me regarding this issue however my Audiogon email is linked to my work email address which I do not check from home or receive alerts. I was not given a chance to respond before the buyer left negative feedback.

 

I have never ignored his emails. He emailed me yesterday morning he did not mention any issues with the unit at that time and requested information regarding the post which I provided.

 

When I arrived at work this morning at 8:30 I noticed several emails one from Ehanee regarding the rating and one from Audiogon regarding feedback. As I mentioned before the buyer did not give me a chance to respond to his email before leaving negative feed back.

 

I shipped the PFR to his cousin’s address per his request. The PFR was delivered 2/2/11 left at front door.

 

 I'm passionate about my gear. I sold the unit for $850.00 which I believe is a very good price for a unit that is described by the buyer now turned seller as “Very good cosmetic condition” he is now reselling it and asking $1250.00

 

I’m struggling with this negative feedback, confused about the spirit of the process. I will seriously think twice about shipping items in the future.

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