Taras22,
I don't think Ozzy deserves this. All he wanted was communication. I think that although you are extremely busy, you/co-worker should try and acknowledge to buyers via email that payment for an order has been received, and when buyers should expect to receive their order (and I would be very conservative). I would simply say that it may take from 3 to 6 weeks to receive an order, even if you know it will take a week. You can make this as a canned email that you copy and paste into new emails. I honestly don't think keeping one in suspense, with someone speaking on your behalf here that you are busy building cables is the best way. Please note that he is not the only one that has complained about this here. I hope you rescind your decision, as some of us were anxiously waiting to read Ozzy's impressions of the TEO compared to his Cerious and High Fidelity cables.
I don't think Ozzy deserves this. All he wanted was communication. I think that although you are extremely busy, you/co-worker should try and acknowledge to buyers via email that payment for an order has been received, and when buyers should expect to receive their order (and I would be very conservative). I would simply say that it may take from 3 to 6 weeks to receive an order, even if you know it will take a week. You can make this as a canned email that you copy and paste into new emails. I honestly don't think keeping one in suspense, with someone speaking on your behalf here that you are busy building cables is the best way. Please note that he is not the only one that has complained about this here. I hope you rescind your decision, as some of us were anxiously waiting to read Ozzy's impressions of the TEO compared to his Cerious and High Fidelity cables.