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Tidal free trial subscription

Hello,
I subscribed for a 30 day free trial for Tidal and opted for 6 month payment plan for $101.94. The website clearly says, '30 day free trial' under that plan. I subscribed on May 7th and cancelled on May 29th. My credit card has been charged $101.94. I have not seen any refund and so, I sent an email inquiry. Guess what?  Sergio from Support says, there is no refund because I signed up for the 6 month plan. My main reason for cancellation was lack of many of the albums of many artists I like (unlike Spotify where I could get most of them).
The "refund policy" details are even more interesting. If you dispute the charges with credit card company and they are able to prove their case, they will charge your credit card for the expense and what not beyond the subscription charge. Never heard such policy, not sure it is legal anyway.
Has anyone had experience like this?
Be careful if you intend to deal with Tidal!
By the way, there is very minor difference between Tidal and Spotify when the latter is set up for "Extreme" streaming. This set up needs to be manually done, it is not standard or "Normal" streaming.

giri
giri OP
39 posts
 
Hi ebm,
you are right, neither Tidal nor Spotify come close to my analog/lp sound. It is just for convenience of not needing to get up to change lp or cd when comfortable in my recliner. I tend to listen to lp more than any other format.
After I scanned copy of their website indicating policy about the free trial to Tidal, they want to offer me additional 30 days! Not interested, I am going to CC with dispute.
jond, you need to visit the website and then tell me if I am wrong.
grannyring's avatar
grannyring
6,466 posts
 
Giri, I find Tidal when used with Roon and my rig sounds as good or  better ( Masters) than spinning the same CDs or ripped CDs. Again this is with my set-up.  
jl35
3,976 posts
 
Tidal website states minimum charge for the 6 month plan is $101.94
Post removed 
gdnrbob
4,444 posts
 
I just found out the 'high quality' setting on PC is the same as 'extreme quality' on Mac or Android.
@jond .
I paid for a subscription in order to access the high quality sound they advertise, it was only after trying to find specific works by major classical composers did I realize the Tidal catalog has a lot to be desired. So, I can understand why the OP paid for a subscription.
B
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