Tidal free trial subscription


Hello,
I subscribed for a 30 day free trial for Tidal and opted for 6 month payment plan for $101.94. The website clearly says, '30 day free trial' under that plan. I subscribed on May 7th and cancelled on May 29th. My credit card has been charged $101.94. I have not seen any refund and so, I sent an email inquiry. Guess what?  Sergio from Support says, there is no refund because I signed up for the 6 month plan. My main reason for cancellation was lack of many of the albums of many artists I like (unlike Spotify where I could get most of them).
The "refund policy" details are even more interesting. If you dispute the charges with credit card company and they are able to prove their case, they will charge your credit card for the expense and what not beyond the subscription charge. Never heard such policy, not sure it is legal anyway.
Has anyone had experience like this?
Be careful if you intend to deal with Tidal!
By the way, there is very minor difference between Tidal and Spotify when the latter is set up for "Extreme" streaming. This set up needs to be manually done, it is not standard or "Normal" streaming.

giri
@grannyring,
i got Cat8 Ethernet cable and it makes a very significant difference. Thanks for advice.
I'm prefer Tidal. Spotify extreme quality is 320 kbps, Tidal hi-fi streams flac at 1411 kbps.

I was about to subscribe to Spotify too but then I saw this.
@audiblez33, I would subscribe to Spotify, if I were you.
Spotify has a much better catalog, but if you only like current music, the Tidal would be your 'cuppa'.
FWIW, Spotify might be offering higher definition in the near future. Some members have been given offers for such.

@giri, any developments on the refund?
Bob
The best way is to call your credit card company and get your money back. Give and explain the detailed situation you met.
As for getting Tidal for free, the best way for you could be using the Tidal Converter for Windows, which can download and keep your Tidal files forever. No need to subscribe to Tidal paid plan anymore.