They are probably waiting on a supplier for parts - sometimes providing that information sounds like a poor attempt to placate the customer, so they say nothing. You might get a response telling you the unit has shipped
Today’s Just-in-time manufacturing can be precarious when it comes to repairs.
Granted - 16 days does seem like a long time, but it really is not
Did you like the Mani? - from what I have read there are few phono stages out there that can compete at the same price
I’ve owned the Cambridge Audio CP1 and CP2 and they were "OK", but I wasted my money, The CP2 was much better, but they both lacked clarity and dynamic performance, even after I tweaked the power supply.
If I were looking in the $500 price range I’d look at the Soundsmith MMp4 - seems to me if a company is building cartridges they must be capable of building a pretty good phono stage for $599
Or there is the Creek OBH-15 MKII Phono Preamp at $599.
OR Clearaudio Nano v2 Phono Preamp at $450
The Vincent Audio PHO-700 Tube Phono Preamp for $499 looks like a nice unit - I like that it has a separate power supply, which should improve clarity and dynamics, but some tube phono’s tend to have a little more hum than solid state designs. But if your cartridge is a good match, then the hum will fall-off into the background
And the Vincent Audio PHO-8 Phono Preamp - a solid state design at $299 - again, I like the separate power supply
I’ve never heard the Vincent range, but if a company goes to the trouble of building a separate power supply then they are OK in my books. The power supply is normally the first thing where expenditure gets chopped in most all designs of budget audio.
Clear Audio and Creek have a great reputation and I own a Soundsmith cartridge, so that’s how they got my vote
All of the above units would be a huge improvement on the Mani
I ended up with a Simaudio Moon LP 5.3 RS (around $1800 CDN) - it’s likely the last phono stage I’ll buy - it is in a different league to the others I have owned, especially when equipped with a good power cable.
SO based on that - my final vote goes to the the SIMAUDIO MOON - 110LP MM/MC Phono Preamp at $649. Its a great phono stage and will probably suit your needs for a very long time - even then you’ll be able to sell it real easy. Simmaudio gear go like hot cakes
There you have it - some varied choices - and there are many more
Take a look at Needle Doctor - they have a huge selection online and they are fast at getting them out the door
But based on my experience with the Simmaudio Moon LP5.3 RS - I’d recommend their 110LP over all of the others
Hope you get the mani Back soon - Steve