Thiel Customer Service - New ownership is terrible!!! - WHAT HAPPENED TO THIS COMPANY ?

Oh no. This is disastrous to Thiel owners if more than a simple inconvenience/aggravation.

shadorne, Thiel service is located in KY not in the Nashville corporate headquarters and has been operated as a separate P&L/business subsidy for quite some time now. Your comments read as similar in sensitivity to one who loudly proclaims the evils of smoking at the funeral of a loved one who died from lung cancer in front of the family.

Dave

Dave,

LOL. I can sure understand how a speaker mighr be like a loved one to some folks.

I am just pointing out that our expectations need to adjust to the new reality of poor customer service being the norm these days and therefire give Thiel time to respond...no phone number for customer service is no longer unusual these days.

shadorne, you are EXACTLY right, this is indeed how companies taken over from founders operate .
To call any speaker fading away a "disaster' is foolish in the extreme .

Shubert,

It is quite easy to visualize you being the barker at such a funeral.

Dave

Here is the story from someone who should know

https://www.strata-gee.com/kathy-gornik-why-i-sold-thiel/

Reading between the lines it seems to match what I see happening countless times. Hopefully I am wrong. But usually they get rid of all the key people who have a passion for their customers and what they do and then simply milk the kudos of the brand name with radical low cost outsourced manufacturing - all the while keeping shiny even more expensive logo plates highly visible with sales linked to the company legacy.