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Thiel Customer Service - New ownership is terrible!!! - WHAT HAPPENED TO THIS COMPANY ?

  For the past month I've been trying to contact Thiel to get an R.A. for my tweeter that needs to be rebuilt for my 7.2. THERE IS NOW NO PHONE NUMBER FOR CUSTOMER SERVICE AS THERE USE TO BE as recently as last year and the support email address states " we'll reply within 48 hours " is a lie! I've contacted them three times without a single reply. Any ideas or suggestions? Anyone reading this might want to think twice if buying any Thiel used or new products now a days. What a shame.....
aolchris
shadorne's avatar
shadorne
7,491 posts
 
Dave,

LOL. I can sure understand how a speaker mighr be like a loved one to some folks.

I am just pointing out that our expectations need to adjust to the new reality of poor customer service being the norm these days and therefire give Thiel time to respond...no phone number for customer service is no longer unusual these days.


schubert
7,386 posts
 
shadorne, you are EXACTLY right, this is indeed how companies taken over from founders operate .
To call any speaker fading away a "disaster' is foolish in the extreme .
dlcockrum's avatar
dlcockrum
2,190 posts
 
Shubert,

It is quite easy to visualize you being the barker at such a funeral.

Dave
shadorne's avatar
shadorne
7,491 posts
 
Here is the story from someone who should know

https://www.strata-gee.com/kathy-gornik-why-i-sold-thiel/

Reading between the lines it seems to match what I see happening countless times. Hopefully I am wrong. But usually they get rid of all the key people who have a passion for their customers and what they do and then simply milk the kudos of the brand name with radical low cost outsourced manufacturing - all the while keeping shiny even more expensive logo plates highly visible with sales linked to the company legacy.
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