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Thiel Customer Service - New ownership is terrible!!! - WHAT HAPPENED TO THIS COMPANY ?

  For the past month I've been trying to contact Thiel to get an R.A. for my tweeter that needs to be rebuilt for my 7.2. THERE IS NOW NO PHONE NUMBER FOR CUSTOMER SERVICE AS THERE USE TO BE as recently as last year and the support email address states " we'll reply within 48 hours " is a lie! I've contacted them three times without a single reply. Any ideas or suggestions? Anyone reading this might want to think twice if buying any Thiel used or new products now a days. What a shame.....
aolchris
mr_m
1,900 posts
 
Get the dealer you bought the speakers from involved. Or get a Thiel dealer SOMEWHERE involved. When you pay good money for loudspeakers like that, you deserve better from that manufacturer even if they have restructured. Good luck....
Tim
pops
2,284 posts
 
To the OP - have you contacted KY as Dave suggested?  This is disappointing but Shandorne's analogy is unfortunately right. 

Speakers have a long life and in this case longer than the original company, that is disappointing to say the least.
linnlingo
173 posts
 
There is no Thiel dealer list on the current website. When it was up it was highly inaccurate. One of my local dealers who dropped Thiel about 5 years ago was still on the list. My feeling this is going to be an online company.
cal3713's avatar
cal3713
1,421 posts
 
I sold my Thiels a couple of years back because of a fear that this would happen (paired with a tendency to overplay them and need repairs).  Unfortunately it looks like support for the legacy products is indeed disappearing.  Not a disaster, but certainly a very disappointing turn of events.  
dgarretson
2,623 posts
 
From the Strata-gee interview and embedded photos, the "Legacy" models available on a special-order basis appear to be limited to those introduced after the sale of the company. That’s a rather fast descent! There is no mention of the Jim Thiel designs or of any commitment to the significant customer base thereof. Otherwise it's mostly market-speak and abandonment of the dealer network for direct-to-consumer sales and on-line distribution through Amazon or similar channels into the mass market. Thiel who?
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