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Thiel Customer Service - New ownership is terrible!!! - WHAT HAPPENED TO THIS COMPANY ?

  For the past month I've been trying to contact Thiel to get an R.A. for my tweeter that needs to be rebuilt for my 7.2. THERE IS NOW NO PHONE NUMBER FOR CUSTOMER SERVICE AS THERE USE TO BE as recently as last year and the support email address states " we'll reply within 48 hours " is a lie! I've contacted them three times without a single reply. Any ideas or suggestions? Anyone reading this might want to think twice if buying any Thiel used or new products now a days. What a shame.....
aolchris
tmsrdg
102 posts
 
I tried calling the KY operation -- just got a prerecorded voice asking me to leave a message. No "you have reached ... etc."  Very strange. Does anyone know how to reach these people?  I did speak with Rob about a year ago when contemplating a move up from my 2 2s. An excellent individual. But that was then.

The awful new Thiel website fairly screams "we are in our last stages and going out of business."
unsound
7,318 posts
 

If you can't get through to Thiel, I strongly recommend giving Bill a call:


unsound
7,318 posts
 
http://www.millersound.net
nkonor
635 posts
 
jafant,

He is the all knowing "Everything Thiel Expert". He should be chiming in any minute.
prof
3,456 posts
 
unsound,

For those of us unfamiliar:  Could you explain Bill's relationship to Thiel?
Did he work for Thiel and might he have spare parts?  I don't see Thiel listed under the brands he services.  Thanks.
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