2. misc-audio
  3. 131503-2625

FED-EX ground and SMART POST..........It travels around the US with no place to go

I bought a 600.00 piece of audio to be shipped by Fed-Ex ground....Some how the seller decided to ship it Fed-EX Smart Post....Which is not "Smart".........The package leaves Alabama and travels for days and ends up in Troutsdale , Or which is a depot for Fed-Ex.......It lays in there for 4 days untel someone sends it over to USPS.....Now the tracking number doesn't work anymore so I don't know if it will ever show up...... I took the  tracking number to the post office and they can't track it ether.......Now you would say that the tracking number system is different, but this package has always had a USPS tracking number (22 digits) that you could only access through the Fed-Ex tracking system.......The people tell me when it is handed over to the Post office then I can access the tracking number through the USPS system......Do you think I'll ever get my package or my money or anything ?????   Beware "Smart" "Post".........POISON FOR SHIPPING
autospec
inna
7,347 posts
 
Still it's all not too bad. The packages never left the country and they always arrived eventually. Shipping is getting more expensive, and there appears to be even less reason to save on it unless you just have to. 2-3 days regular air shipping via any carrier seems to work fine for now.
roberjerman
4,319 posts
 
Even the USPS loses packages! Some months back I ordered and paid for a rare 1920's tube radio from a seller in NJ. I received the tracking number and waited two weeks for it to reach me in FL. Nothing! The t.n. showed it still in NJ! I contacted the seller and asked for a refund, which he obliged. That package weighed 50+ lbs - rather hard to lose, no?
perfectpathtech's avatar
perfectpathtech
236 posts
 
autospec  like yourself we ship a lot too, 500-1000 packages a year.

We were enlightened with smart post 2 years ago, twice we have had the exact same stories! Both times they were delivered.
I would recommend calling Fed Ex, we did in both cases, it made the difference, both times they were delivered within 2 days after the long painful
phone call.  
The savings is actually 40%, with large packages that is huge. Whats funny is I told my wife after the second time no smart post. She said ok,
and keeps on using it. She said this morning after telling her about this thread, we have used smart post 500 times in the last 2 years, so as bad as it is 2 out of 500 is pretty small percentage. 
jnovak's avatar
jnovak
434 posts
 
I don't sweat any package that's on its way to me. Until you receive it, it's the senders responsibility. Unless you sent the seller unsecured money, you have nothing to lose! Joe
autospec OP
478 posts
 
I don't understand the " nothing to lose" statement.....The only reason I bought it was to use it, and if I don't get it , its a little hard to use......The sender should have told me he was going to use some cheap shipping and I might not ever get my purchase.....Then at least I could tell to keep his item and send my money back.......The seller didn't give me any discount for half ass shipping........If it ever gets here I'm  going to return it and he can give me a full refund.........
More to discover