2. amps-preamps
  3. 131501-88991

PrimaLuna Dialogue Premium Preamplifier. DESTROYS SPEAKERS!!


A few months ago, bought TWO of the above mentioned preamps. ( I have 2 stereo systems)
Within 6 weeks of the purchase, the power supply of my speakers burns out!
I purchase and replace the power supply.
Three days later, the second newly replaced power supply is burnt out!
After much investigative work and heartache, I discover that the Pre amp is the problem.
It is defective and puts out DC. which burns out speakers.
After, testing the second unit, I find that it is defective as well, EXACTLY the same problem.
I return the units to my dealer, who returns them to Prima Lune.

I received a phone call from a Mr. Kevin Deal, big cheese at PrimaLuna.
Told me that the capacitors, on BOTH units had failed and the units were putting out DC.
He even THANKED me, for being a guinea pig, and discovering the flaw in his units.

He offered me a pair of tubes, as "compensation" for my troubles!! What a joker!!

WOW, a pair of tubes for blowing my $30,000. speakers!!

The height of arrogance and total disregard for the consumer of his product.
To all audiophiles, do yourself a favour, STAY AWAY for this brand, unless you want your speakers cooked.

TOTAL lack of quality control, MADE IN CHINA junk, what more needs to be said.


Mr. Deal, WAKE UP, and STOP selling defective products!!


If, you are using PrimaLuna, and your speakers fail, check the amp or pre amp.

George


Montreal, Quebec, Canada.
thorloki
inna
7,923 posts
 
Taiwan is a "Republic of China" only from the point of view of communist/capitalist China. As for South Korea and Singapore, I don't know.  This doesn't mean that I would be happy about equipment made in Congo or Venezuela, as examples. You got to have total control over the quality of what you make. Yes, it might cost a lot, but we are not talking about mass market stuff.
No, both Gryphon and Ypsilon are much more expensive. I think, the least expensive Gryphon is Diablo120 integrated, $11k without phono stage and $13.2k with it. Ypsilon's integrated is $25k without phono.
erik_squires
16,821 posts
 
HI @upscaleaudio  Thanks for your thorough reply.

Could you give me any specifics, even privately, as to the brand of capacitor that failed?

Best,

E
erik_squires
16,821 posts
 
By the way, just in general, calling to boycott all products from a certain country or region based on two samples is not really something I can support.

It's not the country so much as paying a fair wage and maintaining consistent quality controls that matters.

Anyone who thinks US products are naturally OK just because they are made in America has never worked in food quality. Quality doesn't just happen. It takes effort.

Best,


E
inna
7,923 posts
 
Yeah, my US made Diesel jeans are not particularly good, nor are Italy made Diesel, just about equal. However, Japan made vintage Dior are top level, you can't compare. Sure, three times more expensive. Let's just not talk about food, some of it is a real junk, American and not.
jsl1234
36 posts
 
@inna 

how things are made (I.,e design and quality) has nothing to do with where they are made. it has everything to do with who is designing them and the level of expertise and effort they are willing to invest into the effort.

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