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Thiel Customer Service - New ownership is terrible!!! - WHAT HAPPENED TO THIS COMPANY ?

  For the past month I've been trying to contact Thiel to get an R.A. for my tweeter that needs to be rebuilt for my 7.2. THERE IS NOW NO PHONE NUMBER FOR CUSTOMER SERVICE AS THERE USE TO BE as recently as last year and the support email address states " we'll reply within 48 hours " is a lie! I've contacted them three times without a single reply. Any ideas or suggestions? Anyone reading this might want to think twice if buying any Thiel used or new products now a days. What a shame.....
aolchris
prof
3,468 posts
 
Wonderful to hear about Rob's help, Chris.  Thanks!  I'm glad you got your Thiels singing again.
niodari's avatar
niodari
299 posts
 
Very nice news, enjoy newly your CS 7.2s! 
According to my personal experience, Thiel speakers sound excellent with tube, as well as solid state amps. For instance, 50 watt Manley Stingray drives very well CS 3.6, I love the resultant transparent encouraging sound.  For 7.2s though you will need more tube power  I guess . You may also consider Manley monoblocks. And my McIntosh solid state 100 watts integrated amp combines also very well with CS 6, giving a soft, natural and detailed overall performance with clear deep bass. 


dlcockrum's avatar
dlcockrum
2,190 posts
 
Hi Chris,

Very good to hear of this.

Try bringing the speakers out another 2 feet from rear wall (4’ total from wall to front of speakers) such that you and the speakers form an equilateral triangle 8’ on each side. Toe such that the imaginary lines projecting from the tweeters cross three feet behind your listening position.  Even if you think you cannot leave them there permanently, try this to see what is gained.

Absorptive panels at the first reflection points (halfway between the speaker fronts and your listening position) and bass traps will help immensely.

Dave

jafant's avatar
jafant
19,412 posts
 

Much Thanks! for the update- aolchris


Good to read that Mr. Gillum was in a position to help you and get your speakers back on track. You own very nice gear-especially the cd and sacd players. I look forward in reading more about your listening thoughts and impressions as it pertains to Thiel speakers.

Happy Listening!

jafant's avatar
jafant
19,412 posts
 

aolchris-


give us an update- are your 7.2 speakers up and running now?


Happy Listening!

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