Missing shipment

My 15 year-old neighborhood has still not been assigned a "regular" mail carrier by our local Postmaster. I never know what will happen on any given day. When they are good, they are really good. When they are bad, their lack of process discipline (axememan's example for instance), customer service (never answer the phone at the local PO), and lack of accountability can darn well make resolution near impossible. Best to expect the worst and be pleasantly surprised when they don't screw it up.

Dave

Okay, you've established that you have a winning case. If the fellow you're dealing with is a stand up guy you won't need any of that. He'll just refund. If however, it's not that easy, watch your time limits. If your Paypal purchase was funded by a credit card you have a year to file. If however your Paypal purchase was funded by your Paypal balance, your time frame to file is much shorter. Stay in contact with Paypal and don't exceed your time limit because you could turn a winning case into a loss by taking too long. It's best to deal with the seller directly and give him a reasonable chance to do the right thing. Be careful though if any delay should compromise your time to file for recompense.

steakster,
Thanks for the update and additional information.