I must say that I've very few good things to say about my DirecTV experience. I could go on at some length to explain in detail how I believe they provide a poor experience, but here are some of the highlights:
Sunday Ticket: If you subscribe to Sunday Ticket, they go to great lenghts to make it difficult/impossible to unsubscribe. They automatically enroll you in new season, you have to phone to cancel (cannot do it online) - in fact you would only discover that you are paying for this when it shows up on your credit card bill. And, if the season has alreay started, they say it's impossible to cancel (even though I never even turned to the channel). I eventually got them to comitt to refund this charge, but then over the last two months I see that the charge did not get refunded. I find the whole thing unethical and borderline illegal.
I get a bill every month in the mail that shows my charge as $0.00 (nice and reassuring). I have to go online to get any sense of what my true charge is. The mail bill is so misleading and completely useless. Also, all messaging on the website is focued on 'upgrade' rather than 'change' service levels. Everything about the service seems geared to making them more money and not providing me with what I want.
If the phone rings, and I press pause or stop on my HD/TIVO STB, about 2 minutes later, the picture starts playing again, interupting the pause. It's like they want to increase time spent watching to improve their ratings.
If I'm watching a show and I want to go back to the 'how playing section', it takes about 8 seconds for my button click to register. It's amazing.
Maybe I'm picky, but I've found the whole DirecTV experience very bad. I'm relying much more heavily on my Netflix now (waiting longer to watch shows on DVD rather than live or TIVO). I may just cancel the DirecTV outright. I used to have VOOM which I was much happier with from a technical and service perspective - shame they went out of business.
Sunday Ticket: If you subscribe to Sunday Ticket, they go to great lenghts to make it difficult/impossible to unsubscribe. They automatically enroll you in new season, you have to phone to cancel (cannot do it online) - in fact you would only discover that you are paying for this when it shows up on your credit card bill. And, if the season has alreay started, they say it's impossible to cancel (even though I never even turned to the channel). I eventually got them to comitt to refund this charge, but then over the last two months I see that the charge did not get refunded. I find the whole thing unethical and borderline illegal.
I get a bill every month in the mail that shows my charge as $0.00 (nice and reassuring). I have to go online to get any sense of what my true charge is. The mail bill is so misleading and completely useless. Also, all messaging on the website is focued on 'upgrade' rather than 'change' service levels. Everything about the service seems geared to making them more money and not providing me with what I want.
If the phone rings, and I press pause or stop on my HD/TIVO STB, about 2 minutes later, the picture starts playing again, interupting the pause. It's like they want to increase time spent watching to improve their ratings.
If I'm watching a show and I want to go back to the 'how playing section', it takes about 8 seconds for my button click to register. It's amazing.
Maybe I'm picky, but I've found the whole DirecTV experience very bad. I'm relying much more heavily on my Netflix now (waiting longer to watch shows on DVD rather than live or TIVO). I may just cancel the DirecTV outright. I used to have VOOM which I was much happier with from a technical and service perspective - shame they went out of business.