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The Outlaw ruins X-mas

So my little brother wanted an AV receiver for X-mas, and I'm doing well so I figure OK, I'll order one from Outlaw Audio and he'll be set.

Ordered 12/7. then, nothing.

1 wk later 12/13, they phoned me and tell me they cannot have a ship-to address different than a bill-to address. so once that's updated, I expect prompt shipment.

nope.

phone'd them today, and they still haven't shipped. so, there's no way that the unit that I ordered on 12/7 will arrive on time, unless I want to spend $100 on 2-day air.

that's what you call Poor Customer Service. and lets not forget the fact that I'm screwed on getting my brother a gift now.

just thought you should know. i'd personally trust A-gon members w/ good feedback selling used more than that company selling new.

rhyno
128x128rhyno
chadnliz
3,736 posts
 
Wow an audio company that is late on shipping....say it aint so! Be glad it isnt gonna be another month, in this hobby it happens all the time.
jim_swantko
301 posts
 
I agree - it looks like they just dropped the ball and should step up and make it right.

Maybe you should cancel your order and give your business to another company. That is the best way to show your unhappiness.
mitch4t's avatar
mitch4t
1,603 posts
 
I like Outlaw's factory direct approach and their reasonable prices. All of that is admirable. But, you always have to do the right thing by the customer, period. The goodwill they could have gotten by picking up the shipping tab would have been worth a hundredfold versus the negative vibe they will get from Scrooging/Grinching a customer.

Sorry, but in my book, this is bad business.
sonofnorway
62 posts
 
I sympathize with your plight. It is disappointing to have a present arrive late. I do have a question, though. When you ordered the receiver, did you notice the paragraph on the credit card payment screen? Where they warn you that if the "ship to" address is different from the "billing address" you must have the "ship to" address registered with your credit card company? Make sure to call the credit card company before you order? I'm sure everyone understands the need for that precaution by any on-line vender.
tripper
223 posts
 
I agree with Mitch. Outlaw's success is based on taking care of the people who deal with them, who are free to buy from any number of outlets. Selling good product cheap is secondary in my view but the customer always comes first, if you want to keep that person as a customer. And please define "factory-direct" if Outlaw uses a third party entity for their products. Sounds more like factory-indirect, and please go to the top of this thread for more on that. I sincerely hope Rhyno gets some satisfaction, from Outlaw or elsewhere.

BTW, I believe AMC uses a third party builder for their products and they've had some success in this arena.
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