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The Outlaw ruins X-mas

So my little brother wanted an AV receiver for X-mas, and I'm doing well so I figure OK, I'll order one from Outlaw Audio and he'll be set.

Ordered 12/7. then, nothing.

1 wk later 12/13, they phoned me and tell me they cannot have a ship-to address different than a bill-to address. so once that's updated, I expect prompt shipment.

nope.

phone'd them today, and they still haven't shipped. so, there's no way that the unit that I ordered on 12/7 will arrive on time, unless I want to spend $100 on 2-day air.

that's what you call Poor Customer Service. and lets not forget the fact that I'm screwed on getting my brother a gift now.

just thought you should know. i'd personally trust A-gon members w/ good feedback selling used more than that company selling new.

rhyno
128x128rhyno
kennyt's avatar
kennyt
1,226 posts
 
FWIW I agree with Rich, yes, it would be nice for them to cover the shipping, but understand a company like Outlaw runs on pretty tight margins, thus why they can sell good gear so cheaply.

As far as getting you brother his gift by Christmas, heck, my brother and I haven't gotten each others gifts to the other more than once in the last ten years, tell your brother it's on it's way and give him a nice card, and maybe something small to open, or put a picture of the receiver in a box so he knows what he's getting...... We don't even go that far, last year my brothers X-mas gift got here un June!!!
avguygeorge
2,300 posts
 
I ordered a Wire World hdmi form a very prominent seller,here--on Nov 15. The card was charged last month. This prominent dealer never checked on the status;not even once. Never responded to email--At this time of the order I was told 3/4 days and then it would be drop shipped.I called Wireworld and they wouldn't give me buttkis. I gathered they don't speak to end users,and how dare me.
chadnliz
3,736 posts
 
Wow an audio company that is late on shipping....say it aint so! Be glad it isnt gonna be another month, in this hobby it happens all the time.
jim_swantko
301 posts
 
I agree - it looks like they just dropped the ball and should step up and make it right.

Maybe you should cancel your order and give your business to another company. That is the best way to show your unhappiness.
mitch4t's avatar
mitch4t
1,611 posts
 
I like Outlaw's factory direct approach and their reasonable prices. All of that is admirable. But, you always have to do the right thing by the customer, period. The goodwill they could have gotten by picking up the shipping tab would have been worth a hundredfold versus the negative vibe they will get from Scrooging/Grinching a customer.

Sorry, but in my book, this is bad business.
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