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To All Underwood Hifi Customers – My Apologies

Dear Friends-

I felt a few words were in order here. The most important words I can offer are these – I’M VERY SORRY FOR THE DELAYS IN YOUR SHIPMENTS. I can easily stop there – but I really wanted to get some further thoughts across.

Walter Liederman has been a close and dear friend for almost 4 decades. As many of you know – I have designed Walter’s Emerald Physics Loudspeakers for the last 6 plus years to serious accolades. This was done out of love and sincere respect for Walter. It was NOT DONE for money. Walter is a person that’s more like a Brother than a Partner in a Loudspeaker Company.

With “family” there are also issues. The line between Love and Hate is sometimes perilously thin. In my case with Walter this came into play during the last year of our 6 year run. My wife Lynn built every Emerald product by herself and saw to it these were “loved on” endlessly.

Of course, emotions came into play and sadly others suffered as a result of these emotions. For Walter it was cut and dry (ship my orders) and for Lynn and myself… other priorities sat at the top. As simple as that. We are “in-process” working thjose issues out.

Please accept my apologies – and please know that we sincerely appreciate your purchase and your support of our brand.

Thank you so very much – Happy Holidays.

Peace

A few Notes from Core Power Tech

Happy Holidays…

I wanted to quickly post some thoughts from Broomfield, CO. Today has been a beautiful day here with orders shipping and my house humming with the sights and sounds of The Holidays. I had calls and messages from customers all over the world. Believe me – it made this day livable for me after a horrible Friday, Saturday, and Sunday.

So, this was really my first day back. I “lost” these last several days to a dear friend who tried to take his life after being found out to suffer from a very serious addiction (gambling) that almost cost him his life and cost several families an enormous amount of money (my family included). That’s only money… but what I learned in these last few days is the meaning of life goes far beyond what we can imagine in our brightest moment of our worst. Day to day gives life meaning.

Many of you are reading this and saying to themselves “who cares” – ship my Deep Cores and forget this other babble. When you are a small company, EVERY change in a day modifies your plan. Lynn and I were left with our plans changing by the moment. Kenny C almost killed himself. My faith was tested as was my own “recovery” which was began near to 35 years ago. Kenny reminded me of what really matters – LIFE!

As to Deep Core Doug is back home and he has released these units for shipment. Do I feel good about this – of course I do….. but I feel much better after seeing Kenny today and finding him immersed in his faith surrounded by his family. That’s my Christmas right there.

I’m very sorry that this taken so long and yet another “excuse”. My wife and I hurt when we read these threads – but we surely DO understand your frustration.

We have finally hired some help so that we can get to orders quicker and make life a little easier for my wife and for me. We suffer greatly when we let you down in any way. We are faith-filled people here – and we are also faithful suppliers of our wonderful products. This means everything to us.

I was going to post some get quotes about LIFE. I decided again it and I was just say TREASURE IT EVERY DAY – life can be cut short in just a millisecond.