In my 3rd month using tidal. I'm about to quit service and demand a refund for the 2 months I paid for if the problems are not resolved very soon.
RE: Suggestions for Tidal Streaming problems caused by Internet Connection Problems
During the last several months, my Tidal Streaming service sometimes stopped playing for a few seconds and then started again. In addition, sometimes, my Internet connection completed stopped working while listening to a Tidal album. I re-booted my modem and router and everything worked but the Internet connection continued to sometimes drop. It was driving me crazy.
On Saturday, I completely LOST my Internet connection on my MAC Computer. I re-booted everything (twice) and still no Internet connection. I called my Internet Service Provider (ISP) and they said the cable signal strength coming into my modem was incorrect (out of range) and scheduled a Maintenance Tech (Senior level, outside person) Service Call. This is not the ISP normal service call.
The ISP Maintenance Tech arrived on Sunday and adjusted the signal strength for all their switching components carrying the cable signal to my home. He then replaced the outside cable junction box (underground) for my neighborhood (3 homes including mine) since it was old and corroded. He then replaced all the coaxial connector plugs on the cable from my wall plug to my modem and also replaced all the coaxial connector plugs in my outside cable box. He noticed some of the wires were not straight so he rearranged the wires in my configuration both inside and outside. Some additional adjustments were required on the outside cable junction box (fine tuning to get the require signal strength). He was excellent and answered my questions on my configuration.
When all of the above was done, he tested both the outside cable junction box and the inside signal strength to ensure all cable signals were in the required range (they were). He then ran a speed test to confirm my upload and download speeds were correct (they were). He made some additional minor cable and tuning adjustments and now everything is working fine. He said if the cable signal strength is too high, or low, it will cause the Internet connection to drop its signal. It has to be in its assigned required range.
If you are experiencing Internet connection problems, the FIRST step to turn the power off your router, modem (take out the battery, if present) and remove the cable connection from the wall for 3 minutes. To re-start, plug the coaxial cable back into the wall FIRST and turn on the power for all your devices. This should solve most problems, but, if not, repeat these steps. You should also ensure the software in your router is current.
If you are still experiencing Internet connectivity issues, you might need to call your ISP for assistance. If needed, you might ask the Customer Support person to check the cable signal strength coming into your modem to help troubleshoot the issue.
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The Arris modem/router provided by our cable company simply wasn't up to the task, considering the amount of wireless streaming done in our house. I added a a second router, configured as a wireless access point, and connected to the Arris by a short ethernet cable. The second router is only used for my audio. Tidal is still not perfect but much, much improved. |
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My Apple Airport Extreme Router stopped working again. This is the third broken unit and so I give up (one unit was DOA direct from the box). My daughter also had to replace her Apple Airport Extreme Router since it stopped working (random signal drops, no Wi-Fi, etc). I replaced my Apple Airport Extreme Router with the Luxul Wireless Router Kit – EPIC 3 AC3100 Wireless Router & Controller W/ Domotz, Router Limit AND XAP-1510 AC1900 Access Point. This wireless router kit combines high output power and simple deployment. The Luxul WS-250 offers the Epic 3 dual-band wireless AC3100 gigabit router, and the high-power AC1900 XAP-1510 access point (Extender). This unit was highly recommended, and installed, by Magnolia Audio Video. "A WORD OF CAUTION HERE". When you replace an existing router, you need to ALSO CHANGE your ID and password. These changes will enable your existing devices to easily connect to the new device and not cause any IP addressing issues. Magnolia also recommended I minimize the number of Ethernet cables coming into the router for improved overall system performance (both Ethernet and Wi-Fi connections). I use the Luxul XGS-1008 switch box for my 4 Ethernet connections. My Aurender N10 is wired direct to the Luxul router. https://www.luxul.com/kits/ws-250.aspx The AC1900 XAP-1510 Access Point (extender) device is in my family room (far away from my Luxul router) and REQUIRES an Ethernet connection to the Internet. This greatly improves the Wi-Fi signal through out my entire house. I also upgraded my ISP cable speed from 100Mbps to 250Mbps and have had no problems with Tidal Streaming. I cannot prove this but I wonder if the Apple Airport Extreme Router had issues handling the streaming speed used by Tidal. I also believe that the faster cable speed helped. And, of course, my Netflix movies load much faster now. Are most routers capable of handling the streaming speeds used by Tidal (is yours)? I do not know. As everyone stated above, successful Tidal Streaming REQUIRES all your devices that connect to the Internet to be working perfectly. This include the router, switch boxes, modems and the ISP connection (junction boxes, amplifiers, etc). It seems, unfortunately, I have had issues with most everything down stream. If you are having issues using Tidal Streaming, I suggest you review these many components to ensure they are working okay. And, yes, most likely, you will need to contact your ISP to ensure the cable speed is okay, the cable signal strength is within its required range, etc. My ISP, Wave Broadband, was very helpful ensuring the service was working for me. |
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