The Audiogon rep's advice was right on and was solved my problem when my purchase went very bad: contact Tammy at Audiogon.
I bought a pair of amps from a dealer in Florida--my first Audiogon transaction. Not only did he ship me the wrong amps, but he also refused to cancel the sale. He insisted that I send back the wrong amps, and he would then send me the ones I had bought. The amps he sent me, however, arrived in damaged crates--one had the lid swinging open--so sending them back was problematic. And so was agreeing to complete the transaction.
When I brought this to Audiogon's attention, Tammy was right on it. She even called me promptly to help. And when she contacted the dealer, he was suddenly very eager to make things right. Soon thereafter, the dealer's driver picked up the amps, and I had a full refund.
Yay, Tammy!
I bought a pair of amps from a dealer in Florida--my first Audiogon transaction. Not only did he ship me the wrong amps, but he also refused to cancel the sale. He insisted that I send back the wrong amps, and he would then send me the ones I had bought. The amps he sent me, however, arrived in damaged crates--one had the lid swinging open--so sending them back was problematic. And so was agreeing to complete the transaction.
When I brought this to Audiogon's attention, Tammy was right on it. She even called me promptly to help. And when she contacted the dealer, he was suddenly very eager to make things right. Soon thereafter, the dealer's driver picked up the amps, and I had a full refund.
Yay, Tammy!