Mytek Brooklyn

@mp10019

I searched on MYTEK Customer Service and found this link for creating a new ticket or checking your ticket status.  I suggest you check your ticket status to get an update:

https://mytekdigital.com/hifi/support/

Additional contact information is below:

https://mytekdigital.com/hifi/contact/

This customer service post is a concern:

https://www.computeraudiophile.com/forums/topic/30888-mytek-customer-support-unimpressive/

I am very surprised at the lack of response by MYTEK DIGITAL about the issues described above.  If I owned a MYTEK DIGITAL product that failed to work, as advertised, I would return it and move on.   I have little patience for high end audio equipment that does not work.  

I have had to return products for service and they were usually repaired and returned in 3-4 weeks.  Most credit cards have some form of warranty, or something similar, that might allow you to return the product and get a return of your money.   I suggest you ask them.  Please keep us posted.  

Dear @mp10019 (Michael)
I just became aware of this thread, and I'm really sorry for your perception of the service you received. I tried to investigate what happened and it appears that the way the DAC came to us (was simply handed to the booth attendant at the NY Audio Show without properly being logged for repair nor RMA issued) caused a confusion as it wasnt properly labeled or put aside. It also seems you did have communications with Adam of techsupport prior to 12/16. We spoke a little after you wrote above post and we dropped off replacement DAC at your apartment in Manhattan after that.

It's also true we are a small Company with very rapidly growing sales and we are responding to the challenge to beef up our customer service, especially during trade shows (we just did NAMM in Anaheim and CES prior to that - so some of these post may have had not being answered immediately then) and also to be better prepared to quickly expedite sales during surges such as the Xmas season. I apologize to anyone who wasn't able to get through or had to wait too long, I hope the experience is improving an will be a smooth sailing for everybody soon. We are in business, we have fantastic products and our sales are growing rapidly.  Improving the response time and service is our priority now. Also , to put all the above in perspective we have sold approx 1500 Brooklyn DACs in 2017,  so the percentage that needed any service was very small. Great majority of our customers are very happy  with Brooklyn DAC or DAC+, particularly with its sound and positive Tidal MQA experience. We are in Brooklyn, New York 10-6pm and the tel nr is 347 384 2687 and support ticket system here is generally answered within 24 hrs: 

https://mytekdigital.com/ost/open.php

We have also just fired up Mytek product forum:

https://mytekdigital.com/forums/

and will be working towards making this another rapid communications tool.

Sincerely, Michal Jurewicz, President and Founder

After I posted my comments above, I sent Mytek an urgent email making them aware of these many problems and the frustrations that many people were have with Mytek customer service.  I suggested that Mytek update this forum post, explain the facts and take immediate action to correct these problems. 

I was was very impressed since Michal immediately responded to my email and did update this forum post.   It seems Mytek is taking the required action and I am impressed.  I am not a Mytek customer but was impressed with his immediate response to my email and the concerns stated in this forum.  

kiricoco2 posts01-30-2018 10:52am "They have my brooklyn"

Hello kiricoco? Can you send us an email again with RMA nr and your name? if this is still here I will make sure it gets expedited tomorrow. 


Thx , M

Glad to see the concerns addressed.  Mytek Brooklyn remains on my strong consideration list.   Customer service matters!